Buying clothes online can be a gamble; you don’t know if they’ll fit correctly or not. Most of the time, they’ll fit just fine. But you might wonder about ASOS’ return policy if there’s a problem.
So, how long is ASOS return policy? ASOS accepts returns for up to 28 days after receiving your order, as long as they’re unused. Items such as underwear and pierced jewelry are ineligible if they have a broken hygiene seal. ASOS will issue the refund to your original method of payment.
ASOS’ return policy seems straightforward enough, so let’s look at their return policy in more detail.
How Do You Return Items to ASOS?
Returning items to ASOS has recently changed. Instead of receiving returns slip in your package, you now have to go to your online account to initiate a return.
Once the return request goes through, ASOS will issue you a shipping label to print at home. Affix the label to your packaging and drop it off at your nearest courier or postal service.
As you fill out the return request form online, they’ll ask you why you want to return the item. You can choose from one of the options from the drop-down menu, or you can write your own.
Once you’ve submitted your return request and printed your shipping label, all you need to do is package the items safely.
Ensure your packaging protects the items from damage along the way, or ASOS will refuse your request.
Returns can take up to 14 days to get processed. Once ASOS confirms that your returns are eligible for a refund, you’ll get your money back to your original payment method.
If the items are ineligible for return, your items will be returned to you at your cost.
How Do You Return Items to ASOS as an International Customer?
International customers can drop off their returns at an approved courier in their country; you can find out which ones you can use at the ASOS website.
Click on the “Returns” tab and change the “Return From” country to yours, and you’ll see which couriers you can use.
Otherwise, you can use your country’s postal service to send your return to the ASOS warehouse in the United Kingdom.
You still have 28 days after you receive your purchase to return your items, and processing can take up to 21 business days.
In some instances, you can still return your items if it’s been more than 28 days but less than 45 days since delivery. In that case, ASOS will send you a voucher once your return gets processed.
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What Items Can’t ASOS Refund?
Whether you’re a local or international customer, ASOS can’t issue a refund for the following items:
- Opened face or body products, such as bath bombs, lotion, and shower gels
- Underwear and swimwear with a broken label or the hygiene seal
- Pierced jewelry with a broken seal
- Face covering with a broken seal
- Items from the “Final Sale” selection
If you attempt to return these items, ASOS will send them back at your cost.
Can You Exchange Items With ASOS?
ASOS does not offer exchanges if you need a different color or size for your clothing. Instead, they encourage you to initiate a return for your items and then purchase them in the size or color that you need.
The only downside is that the items might be out of stock by the time your return gets processed. You might have to purchase your items before receiving your refund to ensure they still have your product in stock.
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How Do You Return Faulty or Incorrect Items to ASOS?
Sending faulty or incorrect items back to ASOS follows the same procedure as a regular return. The only difference is the return reason you select when requesting it from your online account.
For faulty, defective, or damaged items, ASOS will send you a refund once they process your return. They won’t be sending you a replacement item, however. You’ll have to place another order for the same thing if you want another one.
As for unwanted items sent to you by mistake, send them back to ASOS the same way you would return them.
They’ll refund you for the missing item once they’ve examined your package. You’ll have to place another order for the missing item if you still want it, as long as it’s in stock.
Remember that these rules only apply to items not marked as “Final Sale”. Buying any “Final Sale” products is ineligible for returns and attempting to do so will result in ASOS sending back the items to you at your expense.
Will ASOS Reject My Returns?
ASOS is quite reasonable with their returns policy, but there are a few instances where they’ll have to reject your request. Here are the most common reasons that would cause them to refuse your return:
- The item was a “Final Sale”.
- The item looks as if it’s been worn or used multiple times.
- The item is missing its labels and hygiene seal; this only applies to underwear and swimwear.
- The item is a face or body product, such as makeup.
- Your return is beyond the 28-day return window.
If your account shows a history of excessive returns, ASOS can refuse your most recent return request and freeze your account.
Sending items other than what you originally ordered and described will also be flagged as fraud, potentially causing legal action against you.
Final Thoughts
Because ASOS is an online retailer with multiple warehouses globally, a return request resolves most of the issues on your order.
That also means they don’t offer exchanges or replacements, as it’s quicker for you to purchase the correct item than to wait for them to send it.
Thankfully, returning items won’t cost you a thing, as ASOS will give you a prepaid shipping label for your items. Just make sure you send the correct items, or they’ll send them back to you at your cost.
References
https://www.asos.com/us/customer-care/returns-refunds/what-is-your-returns-policy/