ASOS Return Policy: 3 Reasons Why it Sucks (Read This First)

Do you know what ASOS return policy is? Well, you are at the perfect place to find the answer to such a question.

ASOS is beloved for providing diverse, cool clothing. However, if you’re hoping to return something, you’ll want to know what sucks and what is great about their return policy.

ASOS has a policy which offers customers the benefit of free returns, refunds, and gift vouchers as long as the product is returned within their stated time frame. However, their policy also has downsides, like charging for items that are returned in a faulty condition and failing to offer exchanges.

We’ll go over the 3 reasons ASOS return policy sucks, the 4 reasons it’s great, and some frequently asked questions!

3 Reasons why ASOS Return Policy Sucks

As excellent as ASOS is thought to be thanks to their sustainable products, convenient online platform, and friendly customer service, there are still some things that plainly suck about their return policy.

These issues can be found in the list below:

Re-Returned Items May Cost You
You Have to Print Your Own Return Labels
No Exchanges

These three reasons may be enough on their own to keep you from utilizing ASOS: if you’d like to be sure, we’ll go into more detail about the disadvantages of ASOS’ return policy below.

1. Re-Returned Items May Cost You

One of the first and foremost disadvantages of ASOS’ return policy is the fact that re-returned items are not free; in fact, ASOS warns customers that they may be charged for these products.

What are “re-returned items?” Re-returned items are products that customers try to return to ASOS, which are then rejected by the company and sent all the way back to the customer.

The reason ASOS may do this, even if you’ve returned the item within the qualifying time period for returns, lies in the quality of the product that is being sent to them.

ASOS has a Quality Check department that does it’s best to ensure that the items they accept for returns are up to their standards.

This means that if you return an item which the Quality Check department believes has been worn or is damaged in any way, ASOS will not only send the product back to you, but they will probably make you pay for it!

Getting stuck with an item of clothing that you are trying to be rid of in addition to getting stuck with the bill for it’s travels definitely sucks.

2. You Have to Print Your Own Return Labels

In addition to possibly having to cover the cost of unwanted products that are being returned to you by ASOS, one of the disadvantages of their return policy is the hassle of having to print your own return labels.

Having to send back items that you were hoping to use or send to others as gifts is bad enough. Nobody likes the work of figuring out where to send their returning product, much less having to print out their own labels.

ASOS decided to go paperless, meaning that delivering a return slip with your product is no longer part of their return policy.

However, you still technically need that return slip, since ASOS hasn’t figured out how to verify returns without it.

Therefore, to return an item, you now have to jump through the additional hoops of going onto the ASOS website, logging into your account, and filling out your own printed return label to put on the package of your product.

3. No Exchanges

Sometimes, when ordering the wrong size or receiving a faulty product, it can be convenient to simply let the company know and receive an exchange of the same item in the correct size or quality.

Unfortunately, ASOS doesn’t offer exchanges. They may offer refunds, and gift vouchers, and accept returns. However, they don’t keep track of the preference of a customer, or the specifics of previous orders, so they will not offer the convenience of exchanging one item for a similar one if the customer is dissatisfied.

This disadvantage to their return policy means that ASOS customers must not only return items that they don’t like but go through the whole shopping process of ordering the same item in the correct color, size, or quality all over again if they want anything like an exchange.

4 Reasons Why ASOS Return Policy is Great

As unfortunate as the ASOS’ return policy disadvantages above may be, there are actually many more things about their policy that are great! These can be discovered in the list below:

Long Return Window
Many Refund and Gift Voucher Options
Sustainable Products
Customer Service Flexibility

As you can see, the five benefits to abiding by ASOS’ return policy outnumber the less-awesome parts of the policy.

However, if you’re still weighing the overall pros and cons of ASOS returns, a closer look at these benefits below may come in handy!

1. Long Return Window

One thing that sets ASOS’ return policy apart from other online shopping stores is definitely their return time limit window! After you order a product from ASOS and it arrives, you have at least 28 days to return that item for a full refund, completely free!

Even if you can’t make the return in the 28-day return window, ASOS will still accept your product as many as 45 days after the product was originally delivered to you.

Other companies only offer a 30-day maximum return window, and many begin counting these days as soon as you order the product rather than the day it is delivered.

This great portion of ASOS’ return policy certainly sets it apart in a good way!

2. Many Refund and Gift Voucher Options

When you return a product, you’re likely already dealing with the disappointment of waiting and missing out on the excitement of a satisfactory product.

Getting your money back is often the first concern that springs to mind, which is why ASOS’ many refund and gift voucher options make their return policy so great!

ASOS not only doesn’t charge customers for products that are returned in good quality but will offer a full refund to those that are sent back within twenty-eight days of delivery.

Even if, for some reason, you are unable to send the product back in twenty-eight days, ASOS will still give you a gift voucher for as long as 45 days after the delivery of the original product.

This allows you to purchase a different or better product from the company, lessening the weight of disappointment and pressure on your wallet if you find yourself needing to return something!

3. Sustainable Products

ASOS’ return policy reflects the company’s commitment to sustainable products. This means that ASOS is always trying to find ways to make their services less wasteful and more recyclable.

For example, although this forces customers to print out their own return labels, ASOS did switch to making their orders “paperless.”

Another example is the fact that your returned item will not go to a landfill or be wasted: you can rest easy in the knowledge that ASOS puts as many as ninety-seven percent of their returned products back on their shelves.

The remainder of these returned items are given to one of ASOS’ retail partners, who recycle the materials to be used in other great items.

4. Customer Service Flexibility

Remember those unfortunate downsides to ASOS’ return policy, like the possibility of being banned for returning too many items or missing the return window?

The customer service of ASOS is friendly and easily accessible from their website. According to their return policy, the Customer Support department of ASOS is perfectly willing to discuss opening back up banned accounts or even offering an extension on the return window!

Frequently Asked Questions

Below you’ll find a list of frequently asked questions about ASOS Return Policy!

Is ASOS Return Free?

Fortunately, ASOS returns are absolutely free as long as the product you purchased is sent back no later than twenty-eight days after your order is received. Otherwise, you may not earn a refund.

Can I return to ASOS after 45 days?

Unfortunately, ASOS will only refund returned purchases if they are returned within a twenty-eight day window from the date the item was purchased. However, you can still return a product to ASOS for up to forty-five days after the item was purchased and receive a voucher for other products rather than an actual cash refund.

Can I return something to ASOS after 28 days?

If you do happen to miss the 28-day window for returns, this does not mean you are no longer able to send clothing products back to ASOS.

Actually, you still can return something within a full 45 days after your product arrives, though the refund only counts inside the 28-day window.

Does it cost money to return a package to ASOS?

ASOS does not charge customers for returning a package to ASOS after as many as 45 days from the original delivery date.

However, if items are returned to ASOS by mistake, their return policy stipulates that you may be asked to pay for the cost of return delivery before the item can be sent back to you.

Is ASOS easy to return?

With their lack of return costs, long 45-day return window, and tracking capabilities, it is safe to say that ASOS products are pretty easy to return.

You may even receive a gift voucher or full refund for items that are returned and eligible for them!

Do returned clothes get resold at ASOS?

ASOS is not a wasteful company; as long as clothing products are returned in excellent condition within the time limit stipulated by their return policy, they are happy to re-sell returned items to other customers.

When did ASOS change their return policy?

Originally, ASOS’ return policy stated that the window to return an item and receive a full refund lasted for as long as 45 days after the item was delivered.

However, in the year 2019, this was changed so that refunds only applied to items returned within 28 days, while 45-day returns were subject to gift voucher exchanges.

What percentage of ASOS clothes are returned?

According to Reuters.com, the average return rate for ASOS clothing products is around thirty percent.

What happens to the clothes you return to ASOS?

Because of their “zero-landfill policy,” the ASOS company takes great measures to make sure at least 97% of their returned clothing products are resold, while the rest which cannot be resold are sent to their partners.

These partners will often recycle the materials the clothing is made of so that they can be reused in new products.

Can ASOS ban you for too many returns?

If the people in the ASOS company notice that one customer is returning a large, incredibly unusual quantity of purchased products, they may decide to deactivate the account responsibly and even go so far as to ban any associated accounts, as well.

How many ASOS returns can you make?

If you’re hoping to avoid an account ban or block from ASOS, you may be wondering just how many of their products you can return before going too far.

The truth is, ASOS accepts multiple items in return orders but relies on their own discretion for account banning on a case-by-case basis.

Are all ASOS items returnable?

Though they do accept most returns of their fashion and clothing products, not all ASOS items are returnable.

For example, hygiene products and perishable items are generally not allowed to be returned because they are easily tampered with or expire, causing a safety risk to other potential customers.

In Conclusion
In conclusion, there are many pros and cons to ASOS’ return policy, but the great parts of the policy outnumber the things that suck.

While you may find it tiresome to print out your own return label or be unable to exchange an item, these downsides are in place because of ASOS’ commitment to the safety of customers and the quality of their products.

This is also reflected in ASOS’ efforts to keep their products sustainable and reusable, as well as the friendly willingness of their Customer Support to not only offer refunds but extend the large 45-day window for returns!

References

https://www.asos.com/us/customer-care/returns-refunds/what-is-your-returns-policy/

ASOS Return Policy: 3 Reasons Why it Sucks & 4 Reasons Why It’s Great