Have you ever asked yourself or your friend what ASOS return policy in Australia is? Well, you are at the perfect place to find the answer to such a question.
ASOS provides convenient online returns from anywhere in the world. They are understanding when it comes to returning items that are simply not your style.
In Australia, ASOS allows returns 28 days after you’ve received the items for a full refund. Items outside of the return window will receive store credit. Returns are processed via an online customer portal.
Here, we’ll discuss what Australian shoppers need to know, and what kinds of returns are acceptable.
How Long Is ASOS’ Return Window In Australia?
As always, Australian shoppers can take full advantage of ASOS’ free return policy. Shoppers will see money returned to their accounts within ten days.
The window for returning your items to ASOS is now slightly more lenient. Shoppers in Australia are now allotted 45 days to return their unwanted purchases. This is an increase on the previous ASOS 28 day return policy.
The 28 day return window does still apply for those looking to receive a full cash refund into their accounts. ASOS gives store credit to returns made after 28 days, but before the 45 day cutoff.
An extended window is excellent news for shoppers in Australia. The ‘28 days’ metric is based on when the store receives the item, not the shipping date. International shipping from AU can sometimes take over three weeks – cutting into the 28 day window significantly.
It is still advised that Australian ASOS shoppers return their items as soon as possible if they hope to receive a refund rather than store credit.
Read also >> ASOS Return Policy: 3 Reasons Why it Sucks & 4 Reasons Why It’s Great
Read also >> ASOS Return without Account (All You Need to Know)
What Can I Return To ASOS in Australia?
ASOS is fairly flexible with its return policies. They are understanding if an item is not to your tastes or does not fit. Items in good condition are returnable as long as it arrives at the warehouse within the return window.
What Cannot Be Returned To ASOS
For the safety of ASOS’ customers, there are certain items that are not eligible for return:
- Undergarments with broken labels or missing hygiene seals.
- Swimwear with broken labels or missing hygiene seals.
- Used or opened face and body products (like lotions, moisturizers, and fragrances).
- Masks/face coverings in the event that the seal has been broken or tampered with.
- Opened and used pierced jewelry, such as earrings, nose rings, and lip rings.
All returned items are inspected. Pieces that are unworn and unused will receive a full refund. Items must be in the same condition they were in when you received them, with all tags, packaging, and labels intact. Unsuitable and damaged items will not be accepted.
Shoes must be returned with the original shoe box.
If ASOS doesn’t accept your returned item, the company will send it back. In this event, there is a possibility that the store will charge you for the return delivery fee.
What If I Received A Faulty or Damaged Item?
If you open your parcel to find that you’ve received a damaged or faulty product, return it as soon as possible. Upon filling out the online returns form, be sure to select ‘Faulty’ as the reason.
Bear in mind that products are inspected upon receipt. Damage that is ruled as wear and tear rather than the damage that occurred on ASOS’ behalf may result in a partial refund.
Can I Exchange An Item At ASOS?
Unfortunately, ASOS Australia does not offer exchanges for online purchases. If you purchased the wrong color or size of a specific item, you will need to return it.
Once it is returned, you can purchase the product again.
How Do I Return Items Ordered From The ASOS Marketplace?
ASOS allows hundreds of small businesses and brands to sell via their marketplace. Because these are smaller boutiques unassociated with ASOS’ return policies, you will need to contact the seller directly.
Excessive Returns
If ASOS detects that you’re returning an unusual or excessive number of items, they will deactivate your account. Deactivation may trigger from returning items that do not match your order history.
If you feel that ASOS erroneously deactivated your account, reach out to Customer Care to discuss the issue further.
How To Return An Item to ASOS
You can begin the process of returning items to ASOS from the comfort of your own home by logging into your customer account.
- Select “My Orders” from your account dashboard
- Click “Create Return”
- Use the onscreen prompts to tell ASOS what items you are returning and why. All items that you are sending back must be sent in one parcel.
- Using your location, find the nearest drop off point
- Select “Place Return”. You’ll receive a return shipping label via the email you associated with your ASOS account.
- Take your return to the dropoff location.
How To Us ASOS Australia Post Tracked Returns Service
To use the ASOS Australia Post tracked returns service, you’ll need to follow the above steps for a standard return. The only difference lies in that you will take your return to your nearest Australia Post outlet.
When shipping your return, the package dimensions must be smaller than 105cm. Additionally, the package must weigh less than 22kg. If the parcel is too heavy or too large, Australia Post will not accept it.
Once the parcel has been sent out, you will need to reach out to Australia Post with questions about your tracking and shipping info.
You Are Responsible For Your ASOS Returns
When you send out a return to ASOS, hang on to your proof of postage. It will help if you need to contact Customer Care about your return.
When items are lost in the post or returned in error, there is a chance ASOS will ask you to cover the cost of delivery.
Conclusion
The best way to get a full refund from ASOS in Australia is to return your items quickly, ensuring they arrive within 28 days of the arrival date.
Additionally, trying your purchase before you take off the tags will help secure a full refund.
References
https://www.asos.com/au/customer-care/returns-refunds/what-is-your-returns-policy/