Do you know what ASOS return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.
It’s happened to everyone. You see a product online that you instantly fall in love with. The excitement builds as you place an order and wait for it to come in the mail. When it shows up and you unbox it, your dreams are shattered. The product doesn’t look like the pictures online or it doesn’t fit right. Even worse, it’s damaged.
Good thing ASOS has you covered when a product isn’t perfect. Here is everything you need to know about making a return to ASOS if you live in Canada.
ASOS Return Policy In Canada
ASOS sells products to customers in countries all across the world, which means they need to take in returns from all those places too. Here’s what you need to know when you need to make a return via the Canada Post.
There are a few things you’ll want to note before making a return:
- You must initiate the return within 28 days of the item being delivered to you, or available for collection. Anything outside this window is no longer accepted.
- When using the Canada Post the item can take up to 21 days to return to the warehouse
- If the item is returned within that 28-day window of being delivered or available for collection, payment will be reissued directly to the original method used
- An order can be dropped off for return at any Canada Post Office for only CAD 22.50
- Within 10 business days (excluding holidays and weekends) from when a return is accepted at the warehouse your refund will be automatically reissued back to the card from which the original payment was made
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How To Make A Return
Making a return to ASOS using the Canada Post is simple and can be done in a few easy steps:
Create A Return Label
- Use ReBound to create a return label
- Follow the simple instructions and you’ll receive an email containing the return label
- Print the label and attach it to the package you’re planning on returning, make sure the original shipping label is covered as only one is allowed for the package to be accepted by the Canada Post
- Don’t forget to download and print out the return note that needs to be placed inside the package before returning
Drop The Package Off
- After the package is properly labeled and the return note is inside drop it off at any Canada Post Office there should be one near you
- You’ll receive proof of drop-off receipt as well as email updates regarding the status of the package
- You can continue to track the package until it reaches the ASOS warehouse from your email, or their convenient package tracking page which will be available through ReBound
- If you use the ASOS app and allow notifications, you’ll also receive information about your returned order there
What’s Covered In The Return Policy?
So now that you know how to make a return with ASOS in Canada, and just how easy it is, you should probably make sure they’ll accept your return. So, what exactly are you allowed to return to ASOS for a refund?
Any item that you’ve purchased that simply did not work as you wanted, fit correctly, or changed your mind about can be returned as long as it’s in like-new condition.
Once items are received back at the warehouse, they are thoroughly checked by a Quality Control Team for any damage, missing pieces, and the overall condition of the returned item.
If the item is deemed unacceptable because of any defects, it will not be accepted. The item will be sent back to you, and you’ll receive no reimbursement.
What Isn’t Accepted?
While most items are accepted, not all can be. There are quite a few products at ASOS that because of health and sanitary reasons, cannot be accepted for returns. Those items include:
- Lotions that have been opened, used, or that have a broken seal
- Underwear that’s missing a hygiene seal
- Swimwear that’s missing a hygiene seal
- Pierced jewelry if the seal has been tampered with or broken.
- Face coverings if the seal or package has been tampered with or broken
There is no exception for these types of products, they will not be accepted for a refund.
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A Few Things You Need To Know
There are a few other things you should keep in mind about making a return with ASOS. It will help in your shopping process and overall experience.
Packaging Responsibility
ASOS takes no responsibility for the package you are shipping to them for return. That means a couple of different things when it comes to the package you’re about to ship out.
If you do not receive a drop-off slip from Canada Post and the package is lost in transit, it’s your loss. Keep track of your package during its transit from the Post Office to the warehouse.
You are also responsible for packaging the returning item in a way that it will stay contained and safe during transit.
If the package shows up damaged or items missing due to lack of proper wrapping, it may be rejected.
Does ASOS Accept Exchanges?
Unfortunately, at this time, ASOS does not accept items for exchange. Because of their shipping process packages are sent directly back to the warehouse without intervention.
If you need a different size or color of a specific item, you’ll need to create a new order.
Final Sale Items
ASOS does not accept returns on items that were listed for final sale. There are absolutely no exceptions, and this should be kept in mind when shopping for sale items.
Conclusion
So, there you have it. Making a return to ASOS is simple and their return policy is fair. So go ahead and buy those new boots or the dress you’ve been eyeing.
And don’t worry if it doesn’t end up being everything you hoped for. Should that unlikely event happen, ASOS has you covered.
References
https://www.asos.com/us/customer-care/returns-refunds/what-is-your-returns-policy/