Jessica, do you know what is Aritzia’s return policy online? This is one of the questions our readers ask a lot. Well, we´ve got you covered.
Many brands put on a friendly face and tell you that they are all about their customers, but are they actually there for you when it counts?
What kind of return options does Aritzia offer and what are you actually covered for when you shop with them online? You have 30 days to return items purchased online at Aritzia if you want a full refund. They also charge a very high fee of $45 to cover return shipping costs.
Read ahead to find out the specifics of this policy, what is covered, and much more!
What is Aritzia?
Before we fully explore the return policy that they have in place, we should take a bit of a look at Aritzia as a company to understand what they do and what they are all about.
Aritzia is a decidedly Canadian fashion brand that started life in Vancouver in 1984 when its first store was opened in the Oakridge Centre shopping mall. They have gone on to expand in size quite significantly and now employ over 6,500 people and operate over 100 locations in Canada and the United States.
They also have quite a notable online presence, and their eCommerce store is well-known as a convenient location for getting your hands on what they describe as “Everyday Luxury” clothing.
They market themselves as a company based on loyalty and integrity, but is that reflected in the kind of customer service that they actually offer?
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What Is The Aritzia Online Return Policy?
The policy that Aritzia has for how long you have to return online purchases is pretty standard for the industry.
You have 30 days from the date of purchase to return items bought online at Aritzia if you want a full refund.
They also stipulate a few conditions if you want to get your money back in full:
- Items must be unwashed, unworn, and in original condition.
- All original tags have to be present.
- You must have a valid receipt (this includes an email receipt).
- Swimwear liner has to be attached.
When it comes to clothing, these conditions are to be expected, even if things like retaining the original labels can seem a little restrictive.
What Happens After The 30-Day Return Window?
If you don’t manage to get your items back within the original 30 days, you won’t be eligible for a full refund, but there is a bit of a grace period.
If you return your items after 30 days, but before 40 days from the date of purchase, then you can receive merchandising credit on an eGift card for the value of the item. After 40 days, however, you are no longer eligible for any kind of return.
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Can You Get An Exchange From Aritzia Online?
As is often the case with online shopping, exchanges are a little more complicated than refunds.
If you buy your Aritzia products from their website, then you cannot make any kind of exchange. The only option that you have is to ask for a full refund and then start a whole new purchase for something else.
What Are The Exceptions To The Aritzia Online Returns Policy?
Of course, there are a number of different products that you cannot get any kind of return or exchange for – even within 30 days.
Aritzia products that cannot be returned or exchanged include:
- Sale items marked at 50% off or greater
- Intimates
- Bodysuits
- Hosiery
- Face Masks
- Super Puff™ Personalized Items
Additionally, sale items can only be refunded in the form of merchandise credit on an eGift card, so you cannot get your money back to the original form of payment.
It’s also worth noting that gift cards can’t be redeemed for cash or refunded either, unless the law requires it.
How To Return Items From Aritzia Online
The process of returning your online orders from Aritzia is pretty simple and easy to use, but there is a rather large catch when it comes to the postage fee.
To return any online purchase that you have made, you just need to follow a few simple steps.
- Contact the Aritzia Concierge team via their website or by emailing [email protected].
- Provide your order number, the information about which items you want to return, your address, and your phone number.
- You will receive a return label via email and any other documents you might need.
- Package your items and attach the return label.
- Drop the items off at a FedEx Authorized Shipping Centre. (Make sure to get a receipt or confirmation to show that you started the return within 30 days.)
Will I Get All My Money Back From Aritzia Online?
There is one decidedly painful caveat to any return that you might want to make at Aritzia, and that’s the cost of return shipping.
Unfortunately, Aritzia does not cover the shipping cost for you, and it comes out to be very steep. They will deduct a return postage fee of $45 plus tax from your refund – so you may find that you actually get back a lot less than you were originally hoping for.
How Long Does An Aritzia Online Refund Take?
For the refund that you do get, it won’t take long before you find it in your account again.
They will send all the money back to the original form of payment that you used to make the purchase, and the process should take just 7-10 business days from when they receive your package.
Can You Cancel An Online Aritzia Order?
If you realize that you’ve made a mistake pretty quickly after you’ve pressed the “Buy Now” button, you can actually avoid the returns process altogether by canceling your order instead.
To cancel, you need to get in touch with them within 30 minutes of selecting “Submit Order”, either by calling 1-855-ARITZIA or by using the live chat feature on their website.
Unfortunately, there does need to be someone in the office for them to be able to cancel the order that you made, so this option is only available during business hours.
What Can You Buy From Aritzia Online?
As a clothing brand, convenient and generous returns options are perhaps even more important for customers. It can be pretty challenging to know how a certain item is going to fit or look in person, particularly when you are buying online.
At Aritzia, you definitely have a very extensive selection to choose from. On their website, you will find:
- Bodysuits
- Tops
- Sweaters and Knitwear
- Pants
- Activewear
- Dresses
- Skirts
- Jackets, Coats, and Blazers
- Accessories
- Shoes
- And more…
They also sell their clothing under a variety of brands, including:
- Auxiliary
- Babaton
- Denim Forum
- Super World
- Sunday Best
- Ten
- Tna
- Wilfred
So, you are certainly likely to find something that you are looking for, but what if it arrives and it’s not quite what you are after? Can you easily get a refund or an exchange for online Aritzia purchases?
Conclusion
So, what is covered by the Aritzia online return policy and how does it work? You have 30 days to make a return if you want to get a full refund, and 10 days after that for a refund in merchandise credit instead.
Most items are covered, besides a few key exceptions, and the process is pretty simple.
Perhaps the biggest issue with this policy is the fact that they will deduct a whopping $45 from your refund to cover the return postage.