Do you know what Aritzia´s return policy ins Canada is? Well, you are at the perfect place to find the answer to such a question.
Canadian clothing brand Aritzia has stores and loyal customers all over North America, and their brand love seems to cross the U.S.-Canada border with ease. But if you are a Canadian shopper, what is the Aritzia return policy in Canada?
Aritzia allows returns of online orders in-store or online. In Canada, online returns must be made within 14 days for a full refund, or 30 days for store credit. In-store purchases made in Canada must be returned to a Canadian boutique location and must be made within 10 days for a refund, or 21 days for a gift card.
Aritzia has a similar return policy to many clothing retailers, though its return window for a full refund is much shorter.
Read on for everything you need to know to make an Aritzia return in Canada.
What is the Return Policy for Aritzia?
Most items bought online can be returned online or in-store. Swimsuits, tops, bottoms, one-pieces, and swim accessories can only be returned online.
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Online Purchases
You can make a return of an online purchase for a full refund within 14 days of the ship date.
After 14 days, you can receive store credit in the form of a gift card, as long as the merchandise is returned within 30 days.
Returns of online purchases are not allowed after 30 days.
All returned items must be in original condition, not worn or washed, and include all original tags. All swimwear liners must be attached.
You will need a receipt or order number for all returns.
Keep in mind all exchanges need to be done in store. There are no online exchanges at this time. (You will need to make a return and then start a new order.)
To initiate a return, start at your order history page. You can include multiple items from one order, even if shipped separately. If you are returning from multiple orders, you will need to contact customer service.
In-Store Purchases
If you purchased your items in-store, you will need to return in-store with a valid receipt.
You can receive a full refund for 10 days after purchase if you return to a store in the same country in which you made the purchase.
If you return within 21 days, you will be eligible to receive a gift card for the amount of the merchandise.
Are Aritzia Returns Free?
If you return online, an $8 fee shipping fee (plus applicable taxes) will be deducted from the amount of your refund. If you return in-store, you will not need to pay the fee.
Can I Make an Exchange at Aritzia?
Exchanges can only be made in-store. In-store exchanges are available for online or in-store purchases.
If you want to exchange an item purchased online, you will need to return the original item and place a new order. No online exchanges are available at this time.
To exchange an item bought in-store, you will need to bring the item to a store in the same country in which you purchased the item. And don’t forget your receipt.
How Long Do Aritzia Returns Take?
According to the website, Aritzia returns may take around 10-14 days to process.
How Strict is the Aritzia Return Policy?
Aritzia requires a receipt, order number, or invoice for all returns, and the return window is very short. For online returns, you will be allowed a refund only if items are returned within 14 days of the sale. If you return within 30 days, you will be eligible for a gift card for the full amount minus an $8 shipping charge.
For in-store returns, you have 10 days to make a return for a refund, and 21 days to return for store credit.
Are Aritzia Returns Easy?
Yes. A shipping label is provided with your order. You will have to pack and ship your items with the carrier provided. You can start a return from your order history page.
Make sure you send your return within 30 days of your shipping confirmation.
Can I Return a Sale Item?
For online orders, Aritzia does not allow returns on sale items marked down 50% or more. These items are considered final sale.
If your online purchase was on sale for less than 50% off, you have 14 days from the shipping date to return your item.
You will be issued merchandise credit or an egift card rather than a refund for returns of sale items.
All sale items in store are final sales and not eligible for return.
What is Not Eligible for Return at Aritzia?
A number of items are considered final sales and therefore not eligible for return. These include:
- Intimate items, including hosiery and bodysuits
- Face masks
- Personalized items, including personalized puffers
- Any online items marked down by 50% or more
- Sale and discounted items purchased in-store
- Gift cards
Can You Exchange Final Sale Items at Aritzia?
No. Final Sale items are not eligible for return or exchange.
Can I Exchange at Aritzia Without a Receipt?
No, a receipt or order confirmation number is required for all returns.
Can I Return a Gift From Aritzia?
Yes, if you have a receipt or order confirmation number. If you return an item purchased with a gift card, you will receive a refund for the gift card.
Can I Return PayPal Items to Aritzia?
If you purchased your items online using PayPal, you will need to complete an online return and you will receive a refund to your PayPal account after your return is received.
If you purchased in-store using PayPal, you can exchange your item in store or receive a merchandise credit for the amount of the sale.
Can I Return AfterPay Items to Aritzia?
Like with PayPal, if you are returning AfterPay items online, you will receive a refund to your AfterPay account only after you mail the items back to Aritzia.
If you are returning online AfterPay purchases in-store, you can perform an exchange, or you will receive a refund to your credit card or merchandise credit. In some cases, future AfterPay payments may be required. You can find more information on AfterPay here.
Can I Return Aritzia in the U.S.?
If you purchased your merchandise in a boutique in Canada, you will need to return those items to a boutique in Canada.
Likewise, if you purchased your products in a U.S. store, they can only be returned to a U.S. store.
If you purchased online, you can start an online return.
Can I Cancel An Aritzia Order?
Yes, Aritzia offers free order cancellation for 30 minutes after you make an online order, provided you completed the order during concierge hours (6 am-9 pm PST).
You will need to contact the Aritzia concierge service within 30 minutes at 1-855-ARITZIA (274-8942) or start a live chat.
Conclusion
Remember that the Aritzia returns window is much shorter than the typical 30-day window offered by many clothing retailers.
If you want a full refund to your payment method, you will have to return within 14 days for online orders or 10 days for in-store purchases.
If you are ok receiving store credit, you have the regular 30-day window for online purchases but remember you need to return in-store items within three weeks.
Keep that receipt as well–you will need it for Aritzia returns.