Do you know what Aritzia’s return policy is? Well, you are at the perfect place to find the answer to such a question.
When you’re making a purchase at a store for the first time, you’ll likely want to check out the return policy before placing an order.
Especially when it comes to clothing brands, like Aritzia. In case you order some clothing and it doesn’t work out, you’ll want to know you’re covered.
Here is everything you need to know about the return policy at Aritzia. Including some on why it’s great, and also covering why it’s not.
3 Reasons It Sucks Why Aritzia Return Policy Sucks
1. Returns And Exchanges Are Particular
While their policy makes it easy to make a return or exchange, for the most part, there are a few contingencies that make it more difficult.
For example, items such as swim tops and accessories can only be returned online. Additionally, purchases made in-store may only be returned in-store.
And when it comes to exchanges, you cannot exchange any product online. You must visit an in-store location to make any type of exchange.
Or you can choose to return the original item and then repurchase a new item.
Additionally, items purchased in-store MUST be returned in-store. There is no exception to this and they will not allow purchases made in-store to be processed by mail.
2. They’re Tough When It Comes To Returning Certain Sale Items
Everyone loves a good sale. But even items on sale can end up being not what you thought and need to be returned. And with issuing refunds, Aritzia is particular about their sale items.
When it comes to making a return on a sale item, it must not have been marked 50% off or more at the time of purchase.
Any item that was marked 50% or more off, is a final sale and not eligible for any return or exchange.
3. Short Time Limit On Returns
Aritzia’s products are high-end items, but when it comes to making a return they’re stingy with the time allotted to make that return.
You have 14 days from the date of shipment to receive the item in the mail, try it on, and decide to send it back.
That’s a pretty short period of time, especially if something happens to the package in the mail. If it’s returned within those 14 days you’ll receive the full refund as long as the items are in the required condition.
Anything returned outside of those 14 days will be available for merchandise credit on an e-gift card only. And keep in mind, you still have to get returns processed before 30 days of the original date of purchase for any refund.
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7 Reasons It Sucks Why Aritzia Return Policy Is Great
1. Overall They’re Easy Going
When it comes to Aritzias return and exchange policy, they’re pretty easygoing.
Nearly any item can be returned for a full refund as long as it’s within the correct time limit and meets their qualifications. That includes some sale items too.
You’ll find that their conditions are fair, and generally, as long as the item hasn’t been worn, damaged, or run through your washing machine it should be eligible for a refund.
2. They’ve Taken Steps To Become More Eco-Friendly
Recently they’ve taken a stance to become more eco-friendly when it comes to online orders. They’ve removed paper invoices from every order they send out.
Instead, your shipping confirmation email along with the e-receipt email becomes your new receipt.
Should you need to make a return the information provided in those two emails will be enough to start the process.
3. Returns For Sale Items
In some places, they won’t allow for returns on products that are already on sale. While in-store this is true.
Online sales are different. You’ll find a generous policy that allows for returns that were marked up to 50% off.
As long as the sale item is returned within 14 days of the shipping date they are eligible for merchandise credit.
Of course, they must also fit into the general return and exchange conditions.
4. Make An Return At Any Store
One bonus of making a purchase from Aritzia is that you can make a return to any store within the original country of purchase. Even if you made the purchase online, it can be returned to any boutique.
5. Easily Make Returns By Mail
Aritzia makes it easy to make a return with options for everyone. If you can’t make it into a store, they’ve still got you covered.
You’ll have 4 extra days to make the return, versus if you brought it into a store, to be eligible for a full refund.
The process to return via mail is easy. And if you were logged into your account with Aritzia at the time of purchase, they’ll waive the $8 postage fee that’s typically associated with mail returns.
6. When You Have Trouble They’re Here To Help
Sometimes, the return process isn’t as smooth as it should be. When that happens, Aritzia has your back.
Whether it’s a problem submitting the original order, you need to cancel or modify your order, or you need additional assistance you can contact their concierge.
Just give them a call at 1-800-ARITZIA(247-8942) or email them to get some extra help.
7. Items Purchased With Afterpay or Paypal Can Be Refunded
Shopping online is too easy anymore. You don’t need to have your debit or credit card info saved or input it into a site if you use programs like Paypal.
Or make small payments to a larger order balance with Afterpay. And in case you utilize one of these products for your original purchase at Aritzia, you can still receive a refund.
With Paypal, you become eligible for a full refund, but the items must be mailed back. Additionally, if you used Paypal while in-store to make a purchase, you’ll receive the refund in the form of a merchandise credit.
With Afterpay used online to purchase, the items must also be mailed back to be eligible for a refund. Once received you’ll see the money reimbursed to your Afterpay account.
If you’ve used Afterpay in store you may receive a refund on your credit card, exchange, or merchandise credit.
You may also be responsible for additional installment payments to your Afterpay account. You should check out the Afterpay FAQ for more information.
FAQ
When it comes to the return and exchange policy, you may have additional questions. Here are some questions that people also ask to get a better understanding of all the important details.
Can The Order Be Modified Or Canceled?
If you can avoid having to make a return before the item is even shipped, it can be easier for everyone. You’re in luck with Aritzia Conciergerie.
During their open hours, you have 30 minutes from the time you hit “Submit Order” to modify or cancel. Just give them a call at 1-800-ARITZIA(274-8942).
How Long Does It Take To Receive A Refund?
Since the pandemic, Aritzia has taken extra precautions to keep its customers and staff safe. Because of this, they’ve extended the amount of time it may take for you to receive a refund.
Now you’ll typically see the return within 10-14 days of when you first initiate the process.
Can I Return A Gift Card?
Any purchase of a gift card, unless otherwise stated by law, is not eligible for cash reimbursement. If you purchase a gift card from Aritzia, you can consider it a final sale item and the money then must be spent with Aritzia.
Any items you purchase with a gift card will be returned as an in-store merchandise credit. Or if you prefer, they can be turned into a new gift card to be used later.
How Do I Make A Return By Mail?
When you can’t make it back to an Aritzia store to make a return, it can be easily shipped back.
The steps to initiate a return via mail are easy:
- Sign in to your Aritzia account and find the Order History page. If you don’t have an account with Aritzia you can simply find the order number and utilize the Order Tracking page. From here you’ll find additional details about the order
- From the details page, select the Return Item button and fill out the requested information on the form that’s presented
- Make sure to review all the order details before submitting
- You should’ve received a return shipping label with the original order. Pack all your items for return and carefully follow the instructions presented on the Return Confirmation page. You’ll need to ensure you know the correct carrier to find the proper drop-off location and hours
- Be diligent in getting the return postmarked and in the mail before 30 days of the original shipping confirmation and e-receipt. You’ll need to have it returned before 14 days to receive the full reimbursement to your original form of payment
- If you lost the original return label and need another contact the Aritzia concierge with the order number, phone number, and address
As soon as the return is received, it will be processed within 7-10 business days and the refund will be issued within 10-14. You’ll get an email confirming when the return is complete.
What Are The Conditions Required For An Item To Be Returned?
There are a few contingencies to the return policy that must be followed.
Here are the conditions required to make a return or exchange at Aritzia:
- Items cannot be returned if they have been worn, if you’ve washed them, or if they’re damaged in any way
- All tags that were originally included must be intact and attached
- When making a return you must include a valid purchase receipt
- Swimwear can only be returned if the hygiene liner is still attached
Along with the requirement that items be in a certain condition, there are additional items that are not eligible for a return or exchange at all.
Those items include:
- Items on sale for 50% or more
- Intimates like bras and underwear
- Bodysuits
- Any nylon/hosiery products
- Face masks
- “The Super Puff” Personalized
Conclusion
Now that you better understand the return and exchange policy at Aritzia, you can feel more comfortable ordering clothing from their online store or from one of their in-store locations.
Rest assured, you have some time, and options to make a return.
Plus, you can make exchanges, and even return sale items. Now you can go back to your cart and place the order you’ve been looking forward to, rest assured if items don’t work out, you can get a refund.