Do you know what Apple’s return policy for AirPods is? Well, you are at the perfect place to find the answer to such a question.
These days, AirPods are a big item in retail, and nearly every place or business that sells electronics has some type of AirPods on offer, including Apple. But as cool as AirPods from Apple can be, what if you need to return them for some reason?
Apple’s AirPods standard policy is that you have 14 days from the time you receive the items to return them. Also, how and where you return them depends on where you purchased them.
For more details on Apple’s AirPod return policy, keep reading.
What is Apple’s Return Policy For AirPods?
In most cases, Apple’s return policy for AirPods is the same as its return policy for other merchandise.
The general policy is this:
– Returns must be made within 14 days of the time the item is received, whether purchased in-store or online.
– Items must be returned undamaged and in original packaging, including all cords and documentation
– Proof of purchase must be supplied at the time of return.
– Refunds will be processed when the item is received and returned via the method of payment, or to a gift card.
– Policy applies only to items purchased from Apple directly, or through a licensed Apple retailer.
- All Apple purchases from other stores, including AirPods, must be returned to the location of their purchase, in accordance with the return policies of that particular location.
Are There Exceptions To The Return Policy?
AirPods cannot be returned or exchanged under the following conditions:
- If they are damaged in a way indicates user mishandling instead of shipping or manufacturing error.
- If they are not returned with all associated items in packaging.
- If they are engraved or otherwise personalized in a permanent manner.
- Anything that has been custom-configured or custom-made.
Apple AirPods purchased at a location such as Walmart or Target must be returned to the store they were purchased at, in accordance with the return policy of that store.
Can I Return My Apple AirPods After 14 days?
The consensus is that any returns must be made within 14 to 15 days. The official website is fairly firm on this as well.
You do have the option to speak with Apple Support staff to make your case if you want to make a return outside of the usual guidelines.
There are two potential exceptions or loopholes:
– If you purchased the Apple AirPods from a different store, like Best Buy or Walmart, they can be returned on the schedule of the store involved.
- This return period can be longer or shorter than Apple’s policy
- The rules of the return policy for the store must be followed.
– Replacements And Servicing:
- While it’s not a return or an exchange in the traditional sense, you can send your Apple AirPods in for services such as battery replacement
- You can also request a replacement for a single lost AirPod, or an AirPod charging case.
- AppleCare+ allows you to replace one or both AirPods, with or without the charging case, for a fee.
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How Can I Return My Apple AirPods?
Apple AirPods can be returned to Apple in one of two ways:
- Delivered directly to the store
- Shipped back via mail
Return Via Store Delivery:
- Bring the AirPods to the store, along with any associated items, such as the charging case and user instructions
- Include original packaging if possible.
- Include proof of purchase.
- An Apple associate will assist you, and your return will be processed or denied at that time.
Return Via Mail:
- Sign into your Apple Account with Your Apple ID, and look up your order listing
- Click on ‘Start a Return’
- Confirm that you want to return your AirPods
- Click Initiate Return
- Print out a Shipping/Return Label
- Schedule a pick-up with your mail service or drop the package off at the mail service location of your choice.
- You can use the Tracking Number to determine when your package is returned
- If necessary, contact Apple Support to determine the progress of your return
Note: Puerto Rico has a slightly different policy. If you live in Puerto Rico:
- You’ll also need to look up the commodity code for AirPods
- You’ll need to fill out and file an Export Declaration with the government.
- After you’ve completed these steps, continue processing the return as normal.
What If The AirPods I Want To Return Were A Gift?
If you want to return AirPods that were a gift, you’ll need to do the following:
- Go to Apple’s Gift Returns Site
- Provide either the product number or the order number (order number will also require UPC)
- Follow the instructions, and print your pre-paid Return Shipping Label
- Mail the package in via the delivery service of your choice.
Please Note:
You can only process gift returns from one order at a time.
Refunds will be in the form of Apple Gift Cards only.
How Long Will It Take To Get My Refund?
For items returned in-store, cash or gift card returns will be processed immediately, and the appropriate card or cash amount provided.
For items returned in-store but refunded to a credit or debit card, the funds are usually processed in 5 to 7 business days. However, you may want to speak with your card provider to determine the exact timeframe.
For items returned through the mail, expect the process to take a few days extra, as the AirPods are returned to Apple and the order is processed.
This can take up to 10 to 14 days, depending on the time of year and the mail service used.
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Final Thoughts
The Apple Return Policy for AirPods is pretty standard.
As long as you make arrangements within 14 days, and make sure to keep track of your packaging and associated items, you should have no problem returning your AirPods for a refund or store credit.
Just remember that the policy doesn’t apply to Apple AirPods purchased at third-party vendors and be sure you understand the return policies for common third party retailers like Walmart and Best Buy, so it doesn’t trip you up.