Apple Return Policy In Singapore (What´s Covered + More) 

Apple Return Policy singapore

Do you know what Apple’s return policy in Singapore is? Well, you are at the perfect place to find the answer to such a question.

Getting a new Apple product can be an exciting time! But what happens if you need to return it?

You have a few options if you need to return your Apple product in Singapore. You can submit a claim online or in-store or call the customer service line. 

You can only return these products to Apple in Singapore within 14 days of receiving them. This policy ensures that products are returned to Apple in almost the same condition they were shipped in.

So, what information do you need to return an Apple product in Singapore? What items can you return? Read on to find out!

What can be returned

Luckily, a lot of Apple products can be returned! These products include iPhones, iPads, Macs, and electronic accessories. However, there are a few things you have to keep in mind before submitting your return.

The thing to remember is that these products must be in good condition when returned. The item must be in its original packaging with all the manuals, chargers, and other accessories. Apple will add a 25% open box fee if the box is opened. A 15% restocking fee is added to unopened products.

Finally, only products that you purchased directly from Apple can be returned to them. For example, if you bought an Apple product from your mobile service provider, you must return it there. 

Once you have all the correct information, you can move on to the return process! The following section is broken down into each type of return to make things easier for you.

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Can I return the product after 14 days? 

Unfortunately, Apple’s return policy clearly states they don’t accept returns passed 14 days after you’ve received the item.

But if there are extenuating circumstances, it doesn’t hurt to reach out to customer service to make sure!

What if I can’t find my receipt?

You won’t be able to return your product without a receipt. You must keep the original, at least until the return period is over. Some apps help you save a copy, just in case!

How to submit a return

Apple makes it very easy to return products. You can process this return in three ways: online, in the store, or over the phone. Usually, you should go with whatever option you used for the original purchase.


This method is the easiest way to process the return if you purchased your item online. Start by logging in to and going to Order Status.

Apple will show you which of your recent purchases will be eligible for a return.

From there, you can select the Return Item link next to the item you want to return. You will then choose the reason for the return as well as if the box is opened.

Apple will ask you to verify your address and provide you with a prepaid shipping label! Pack the items you’re returning into a box, attach the label, and you’re good to go!


You should return your Apple product to the same store where you originally purchased the item from.

That way, you are more likely to be recognized by the employees and get better service. However, you can also return your product to any Apple store.

Be sure to have the item with you and in its original condition. You will also need your receipt as well as the original form of payment. The Apple Specialist won’t be able to process your refund without these items.

Over the phone

You can always call Apple Support if you aren’t able to return your product using these two options. They can be reached at 1800-692-7753, Monday through Friday from 9 am-9 pm or Saturday through Sunday from 10 am-9 pm.

You can also reach Customer Service online through their Self-Service portal. Representatives are available online 24/7 through this method. This is an excellent option if you have a quick question or don’t have access to a phone.

You should also contact customer support by phone if you receive the wrong product or your product is damaged. That way, they can give you the correct steps to rectify the situation!

The refund process

The refund process is slightly different depending on your choice of the return option. However, each of them will need to return the funds to your original payment form. 

If you return your product online, Apple can’t process your refund until they receive your product. Once they do, it will take a few days for you to receive the funds. You will receive Credit Card repayments three days after Apple gets its product back.

A Credit Card Installment will take five days.

Receiving your funds directly to your bank or Cheque payments requires a bit more information. Apple will need these things:

  • Order Number:
  • Account Holder Name:
  • Bank Name:
  • Bank Account Number:
  • Bank Code:
  • Branch Code:
  • Email Address: 

You must ensure that the Account Holder’s Name matches the name you provided when you placed your order.

Otherwise, Apple can’t be sure that the funds will be going back to the right person. Failure to do this could delay your funds, so make sure all the information is correct!

That’s all there is to it! If you have any questions about the process, don’t hesitate to contact customer service, either online or over the phone. They are there to answer your questions!

Apple Return Policy Singapore FAQ

Do you still need help? Here are some frequently asked questions to help you out!

Can I return a product that has been engraved? 

Unfortunately, you can’t exchange these products. But the good news is you can return them! Just be sure to contact Customer Service for the correct steps.

Can I return a custom-configured Mac?

This product is similar to an engraved product. You can return it, but you can’t exchange it. Communicating with Customer Service will make sure the process is taken care of correctly!

What if I bought my product from my service provider?

In this case, you will need to contact your service provider directly. They purchase these products from Apple to sell to you, so returning them to Apple doesn’t return the product to the right owner. Your service provider will have the correct information for you!

What’s the best way to package my product for return?

The best way to package your product for return is in the packaging you originally received it in. This is especially true if you are shipping back a Mac or monitor.

But if that isn’t possible, just make sure the product is protected in the box with bubble wrap or foam.


Sometimes, things just happen that are out of our control. Your product may have been damaged in shipping, or you may have decided that an Apple product isn’t right for you. That’s okay!

Apple makes it easy for you to return or exchange your items. Just make sure you have all the correct information together before the return. That will make the process a lot easier for you and the Apple Specialist! 

Don’t forget if you have any problems, you can always speak to Customer Service! They’re available 24/7 online or during the day by phone to help you.


Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of

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