Apple Return Policy in Australia (What´s Covered, Sales Policies + More)

Apple Return Policy Australia

Whenever you purchase a product, it’s always good to know what the return policy is so that you’re aware of your options. Here’s everything you need to know about Apple’s return policy in Australia.

You can return any item to the Apple Store Australia within two weeks of receiving your order. When you’re returning your item, you’ll need to bring along a government-issued ID and a confirmation of the web order as well as the item you want to return.

There’s a lot to keep in mind when you’re returning an Apple product, but as long as you’ve got some basic information under your belt, then you’ll know exactly what to expect when you return a product.

The rest of this article will go through Apple’s return policy.

Apple’s Return Policy In Australia

Apple has a commitment to quality service, and if you need to return an item, they have several methods you can use to deliver the product back to Apple and get your refund.

Pick-up Point Return Policy

You can initiate the return process online and take your item to a designated carrier location. Any item you want to return can be returned at a valid Pick-up Point.

Make sure you pack the item in its original packaging to show care and respect, then bring it to your nearest carrier within a week of receiving your item.

At the carrier, give the provider the return number to have the label printed and the item returned.

Returning to an Apple Store

One of the simplest ways to return an Apple product is at the store you bought it from. Go to your nearest Apple Store two weeks after getting your order and make sure to bring along the item or items you want to return as well as a valid form of government-issued ID and web order confirmation.

The Apple Store employees will take the item from you and process the return accordingly.

iPhone Returns

iPhones have special restrictions on their return policy. If your iPhone is undamaged, bring it within two weeks of your purchase to be fully refunded.

Through the process, you can see the status of your order at any time. Make sure that you repackage your iPhone in the same packaging it came in with everything that came with it.

Returning Online

You can get started with the return process online only after your order has been paid for and shipped.

Head to the Self Service page and log in using your Apple ID. Select your order details and hit the Return Items link.

Keep in mind that some items cannot be returned, and the Return Items link will divide your ordered items into two categories: items that can be returned and those that can’t.

Select the appropriate items you want to return, and you’ll be transferred to another page. There, you’ll need to fill out a return reason and whether you have opened the package.

Once the return request is processed, you’ll get a confirmation via email about all the relevant return details, and the carrier will be in touch within 1-2 days to schedule the collection of the returned item.

After Apple has gotten the item back, you’ll get your money back and a receipt confirmation email.

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How Does Apple Refund?

Depending on how you paid for your Apple product, the way you’ll get a refund looks different.

Your right to a refund applies under Apple’s Sales and Refund Policy as well as the consumer rights listed in the Competition and Consumer Act.

Apple will refund you as soon as your item is returned to them. For cancellation of an item scheduled for pick-up, Apple will refund you right away.

Credit or Debit

For those paying by card, funds are sent to your bank within 3 days of Apple receiving the item or request to cancel if it hadn’t shipped yet

On 0% interest purchases, money will be refunded to the card issuer within three business days when the item is received by Apple.

Apple processes 0% interest through Latitude, which will send the money to your bank account within 3-5 business days.

Gift Card

If you bought your Apple product using a gift card, then your refund will be in the form of a gift card issued by mail. If you want a physical gift card, you’ll need to ask the associate whose helping you to walk you through the process.


If you paid via check, direct deposit, or money order payment, you’ll be required to give Apple the following details:

  • Order number
  • Account holder name
  • Bank name
  • Bank account number
  • BSB code
  • Email address

Once you’ve submitted this info, you’ll need to wait 3-5 days for Apple to process your refund. Contact your bank if you have any additional questions about your refund.

Item Exchanges

If you want, bring your returned product to a nearby Apple products store to have it exchanged for something else per the availability.

You can exchange your product for the value of any item as long as it hasn’t been customized.

Damaged or Incorrect Items

Items that are damaged on arrival or aren’t what you ordered are eligible for return and refund at any Store near you.

You can also contact Customer Support during their open hours from 9:00 a.m. to 9:00 p.m. to initiate a refund.

Technical Difficulties

If you’re having trouble getting your Apple product to work properly, don’t return it just yet. It’s worth seeing if Apple Support can help you fix any technical difficulties you may be experiencing. Sometimes, the problem isn’t that the item is defective; rather, it’s just not being operated correctly.

What Can You Return at Apple In Australia?

Apple has a pretty generous return policy and will let you return just about anything as long as you do so within a two-week period of receiving the item.

Products can only be returned in the country they were originally bought, and your right to return a product is protected under Australian Consumer Law.

There are a few products you cannot return, however, including electronic software downloads, subscriptions to the Software-Up-to-Date, gift cards, and other developer products, simply because it’s much harder to handle refunds for most digital products.

You should also keep in mind that opened software isn’t able to be returned if it had a seal with the license on the outside.

If you hadn’t agreed to the terms of the software before initiating a refund, then you can still return the item as normal, although you will not keep the software.

Final Thoughts

For the most part, returning Apple products is fairly simple and straightforward, and you can initiate the process online or at your local Apple Store.

In either event, you can always contact Apple’s Customer Support if you have any questions or if you want to check up on the status of your order.

Whether your product is damaged, incorrect, or just not for you, Apple will be happy to take any physical product back within two weeks and issue you a full refund.

Just keep in mind that your refund will likely be issued in the manner you paid for the product.


Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of

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