Do you know what American Eagle’s return policy without Receipt is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.
American Eagle has the latest trends and comfortable styles available all the time. But no matter if you’re shopping online or in person, sometimes a purchase isn’t exactly what you hoped. And when you need to make a return, you’ll want to make sure you’re covered.
In this article, we’ll go over everything you need to know about making a return at American Eagle, without the receipt.
AE’s Return Policy
Every store is going to have their own form of return policy catered to the items they sell in store. Some are more lenient than others.
When it comes to American Eagle, here are some things you should keep in mind. Especially if you don’t have a receipt, invoice, or other proof of purchase.
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What You Need To Know
When it comes to return policies, this one is pretty fair and has your back. There is no time limit on returns or exchanges on any items sold by American Eagle.
You can take as long as you need to make a return and still receive a full refund for your original form of purchase. You can also opt for store credit or an AE gift card.
To receive a full refund, you must have proof of purchase. They’re pretty laid back on what they consider a receipt. So, this includes the original store receipt, the invoice, order page details, or an order confirmation email.
The good news is if you don’t have one of those proof of purchase items, you can still make a return or exchange. A return in this circumstance will result in a reimbursement of store credit for the full amount.
While store credit isn’t as great as a full refund, it’s better than receiving nothing.
What’s Covered
While AE has your back when it comes to returns, it’s still good to know what exactly they accept for return, and if there are any products they don’t.
Currently, all items sold at American Eagle are accepted for return except for:
- Bikinis or swimwear without the hygiene liner
- Items without the tags that are not in “like-new” condition
- E-gift cards
Like we mentioned, AE has your back. But keep these three items in mind before purchasing, knowing they can’t be returned in said conditions.
We recommend that if you’re going to purchase new underwear or bikinis, make sure to avoid taking the hygiene liner off until after you’ve decided to keep them.
And keep all items in the best condition you can while trying them on. Just in case you don’t end up loving everything you ordered.
How Can I Make A Return/Exchange?
Making a return or exchange with American Eagle is also pretty simple. Here are some things to know about starting the return/exchange process, and some other information we think you should know.
Making A Return or Exchange In Store
When it comes to making a return or exchange, the easiest and quickest way is to stop into your local American Eagle store. From there the employees will walk you through the process and immediately issue a refund.
If you’re eligible for a full reimbursement, they’ll issue it immediately. Depending on your bank and card company, it may take 5-7 days for you to see the issued refund.
If you do not have proof of purchase, you won’t be eligible for the full refund and you’ll receive the full reimbursement via an AE gift card. This can be used in store, or online.
Making a Return or Exchange via Mail
If you don’t live close to an American Eagle store, or would just prefer no-contact, returns can also be made by mail.
You’ll initiate a return online, which only requires the original order number and your email address to get started.
The same stipulations apply to mail-in returns, you must have proof of purchase in order to receive the full reimbursement.
Unfortunately, at this time exchanges cannot be made by mail. You have the option to return the item and order a new product of whatever color or size was needed. But any direct exchanges will need to be made in-store.
Keep in mind with all returns by mail, it can take a full 2-4 weeks for a return to be shipped, received, processed, and refunded. The up-side is you will receive an email letting you know the progress of your return.
If you need the order refunded ASAP, we recommend stopping at a store.
What Else You Should Know
In addition to what we’ve already talked about, there’s some additional information you should know about American Eagle’s return policy, before making a purchase.
For Your Information
Some additional things about AE’s return policy that is good to know include:
- Clearance and sale items are eligible for a full refund
- Items can be accepted without original tags (hygiene liner is not considered a tag)
- Products that arrive damaged can still be returned
- If your item does not qualify for free returns you can still get a label to mail them back and there will be a $5 fee that will be deducted from your refund for this purpose
FAQ
Can I return my AE Live order?
Yes! All products purchased through AE live are eligible for free returns
What qualifies for an exchange?
The new item being exchanged must be the same color and style as the original item to qualify as an exchange.
If you need to change the color or style, you’ll have to return and purchase a new item separately. If the price has changed, you’ll pay the most current listed amount.
Can I still receive a refund using Afterpay?
Yes! The refund amount will total the amount of the payments you’ve already made. You’ll receive an email from Afterpay detailing information about the refund and cancelation of future payments.
Conclusion
There you have it, everything you need to know about making a return to American Eagle. You can see that with, or without a receipt, they have options to allow for the return and get you a refund.
When you make a purchase from AE, make sure to keep your receipt. And in case, you lose it but still need to return the item, store credit is pretty great too.