Do you know what American Eagle’s return policy online is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.
You’ll want to know as much as possible about the stores’ return policies when shopping online. Understanding these policies will help you determine what’s covered and what’s not, giving you the most back.
American Eagle’s online return policy requires proof of purchase. Still, you’ll get a full refund to your original payment method if you provide it. It’s easy and convenient, and you can return items you bought online in a physical store.
Overall, there’s much more to learn about American Eagle’s return policy. This article lets you know what’s covered and more, so let’s begin!
What’s Covered in American Eagle’s Online Return Policy
American Eagle has a comprehensive return policy, both online and for their in-person stores. According to the company, you have unlimited time to obtain a full refund or exchange.
So, how long ago you made the purchase won’t impact if you can get your money back. Plus, you can return clearance and sale purchases for the price you paid for them.
This full return policy also covers almost every item you can buy from American Eagle. Whether you received damaged or incorrect items, you can always make a return. There are only a few goods that the policy doesn’t cover, which we’ll go over in the section below.
If you’re unsatisfied with your order, you’ll want to ensure you have proof of purchase and the payment method used.
After gathering those two things, you can start the return process online. Your proof of purchase can include any of the following:
- Order confirmation emails
- Physical receipts
- Screenshot of the order confirmation page
- Your order details page
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What’s Not Covered in the Policy
You can return almost anything at American Eagle if you have the proof of purchase and payment information.
However, there are a few things that the store can’t refund you for. These include:
- Cost of shipping
- Gift cards
- Swimsuits, underwear, and bikini bottoms that don’t have hygienic liner on them
It’s also worth noting that you can’t make exchanges through the mail with American Eagle; you’ll need to do this in an in-person store.
Although, you can still get a full refund for returning the order. AE will also give you $5 towards the shipping fees if your purchases don’t count toward a full refund.
Overall, American Eagle’s outstanding return policy can greatly benefit the customer. Nearly everything they have comes with excellent coverage.
How To Make a Return With American Eagle
First, find your proof of purchase and the tags with the order. You can still return the clothing if you don’t have them, but you won’t get a full refund, just a partial one or in-store credits.
Then, follow these steps to make the return:
- Go to American Eagle’s website and navigate to the “American Eagle Returns” page.
- Enter the order number in the provided area.
- Enter your email address.
- Select the items you want to return and describe why you want a refund.
- Print the provided return label to mail the items back. You can also bring them to the nearest American Eagle store.
- You’ll need to choose a shipping method and drop-off location when sending your order back.
- Package your item with the proper tags and take it to the drop-off site.
After mailing the item back can take about two to four weeks for the store to receive the package. Then, it will take them another five days to a week to send your money back to you.
It can take a long time, but it’s worth waiting for a full refund like this.
Overall, the return policy is broad enough to cover nearly anything you buy from American Eagle. The AE website makes it straightforward to submit a request for a refund too.
What Else You Need To Know
On top of what’s covered and how to get a refund, you’ll want to know a few more essential facts from the store’s policy.
Most importantly, you can still return items you didn’t use a card to pay for. For example, if you used PayPal, Afterpay, or another online payment method. The company will send funds through your original payment method.
Plus, you also need to know how their even exchanges work. While you can exchange just about any item through the policy, you need to get the clothing in the same size, style, and color.
If you want a piece in a different size, you’ll need a full refund, then purchase the item with the money you get back.
While it sounds inconvenient, American Eagle still has one of the best return policies for getting a full refund. If you have any questions, contact the AE customer service team.
They’re accommodating and responsive to their customers’ needs.
Making Old Returns
The best part of the AE return policy is that you can still make online returns after having the item for a long time.
If you don’t have the original tags, you can still get a refund or exchange if you have proof of purchase somewhere.
Even if you decide you want to return something you bought three years ago, removed the tags from, and washed, you can!
You don’t need to worry about making old returns at all. In some cases, you might not even need to have proof of purchase. Although, you’re very unlikely to get a full return and will probably receive an in-store credit instead.
Final Thoughts
To summarize, you can quickly return most items you bought on American Eagle’s website for a full refund or an exchange.
You will need proof of purchase, which could include a receipt or email containing information on your order.
The brand makes it very easy to return items that come with damages and make exchanges for clothing in different sizes.
So, if something is off with your order, you can always use American Eagle’s online return policy to correct it. The company makes it very easy to do so.