American Eagle and Aerie are two branches of the same fashion company. They have a variety of great fashion choices for many types of people. But what happens when you have to return an item?
In Canada, you can return merchandise to American Eagle and Aerie in two ways: online or in-store. You need a receipt or email confirmation proof of purchase for either type of return.
So how does the return policy work? What is the easiest way to return American Eagle products? Read on to find out!
What is covered
Before we get into how to return an item, we must understand what items are eligible for a return. Luckily, American Eagle makes that really easy!
According to their return policy, there is only one type of item that you can’t return. This includes items with a hygienic liner, like swimsuit bottoms or underwear. It would be pretty gross to receive used underwear back, so they typically don’t accept them!
Otherwise, American Eagle and Aerie will accept almost anything back! This includes items that aren’t in the original packaging or missing tags. It just has to be in like-new condition.
They also stand by the quality of their products, so they will take back damaged items!
There’s also no time limit on returns or exchanges. So don’t be afraid to try and return something you’ve had for a few months.
Let’s talk about how to make a return now that you know what qualifies!
Read also >> American Eagle Jeans Warranty (What’s Covered + More)
How to make a return or exchange
American Eagle makes it super easy to make a return. You can do it in two ways: online or in-store.
You can always return items in-store, but they will only accept items already purchased online through that same method. So, you can’t buy an item in-store and return it online.
Here is how to make a return with both methods.
Online
You have two options if you choose to return an item online. You can return the item through the American Eagle website or the American Eagle app. Just use whichever platform you are most comfortable with!
If you’re returning an item through the website, you’ll need to go to the Order Details page. Simply enter your order number and email address to find the right items. Then, select the items you want to return.
If your items qualify, American Eagle will pay for the shipping cost to return them. They recommend that you try to use the same shipping material you received the items in, but this isn’t required.
Then just attach the prepaid label and take the package to Canada Post!
American Eagle will still accept an item that isn’t eligible for return. You just won’t receive any money back for the purchase, and you will have to pay the shipping costs.
Making an exchange is almost the same as a return, but with some added instructions.
American Eagle asks that you include a piece of paper with your order number, the item numbers of the items you purchased, and the item numbers of what you want instead.
In-Store
American Eagle tries to make returning items to their stores as easy as possible. You can choose any American Eagle or Aerie store in Canada for your return.
You just need the item in almost new condition, the form of payment you used, and proof of purchase.
American Eagle accepts a lot of things as proof of purchase. You can use your order confirmation, an original receipt, or the Order Details page.
They will still accept the return with proof of purchase, but you will receive your money back on a gift card.
If you’re returning an item, you bought online, you must remember that shipping costs will not be part of the refund. You will only receive a refund for the cost of the items themselves, including taxes.
How to receive your money
Getting your money back after the return is processed can take some time. But this also depends on how you will be receiving your funds.
Returning your item to a store ensures you get your money back the fastest. You would get your money back at that time if you paid with cash or a gift card. But, if you paid with a credit card, it could take a few days to see that return on your statement.
Shipping your item back to American Eagle significantly delays the return process. They can’t release the funds to you until they receive the items back, which can take 2-4 weeks.
After they receive the item, it can still take another 5-7 days for you to see those funds.
If you choose to exchange your item online, you must remember that this transaction will be shown as a return and subsequent new purchase.
For example, if you want to exchange a medium shirt for a large shirt, you will see a refund for the medium shirt and a new charge for the large shirt. But those costs will balance each other out on your statement!
FAQ
American Eagle asks that you contact them directly if you have any questions. You can do this through their Contact Us page or by phone at 1 (888) 468-4333. Some common questions are included here, so be sure to check this first!
What if my item was damaged in shipping?
No worries! You can still return an item that was damaged back to American Eagle. If you still aren’t sure, you can contact Customer Service!
What if someone made a fraudulent charge on my account?
Unfortunately, identity theft is common. But American Eagle makes it easy to deal with this! If you suspect someone has used your information to make a purchase, American Eagle asks that you contact them immediately. Be prepared for them to ask you to confirm your identity.
Conclusion
American Eagle strives to maintain a high quality of customer service. They will accept most of their items back and make the process easy!
If you have any questions about the process, they are happy to help you online or over the phone.