Do you know what Adidas’ return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.
When you buy products from a well-known brand you expect to get a pretty decent level of support for getting a refund or an exchange, but that’s not always the case depending on where in the world you are. You might be wondering: What is the Adidas return policy in Canada?
In Canada, you have 30 days to make a return with Adidas and the product needs to be unused and in its original packaging.
Read on to find out all about how Adidas returns work in Canada, including what you are covered for and more!
What Is Adidas?
Before we get into the specifics of their return policy in Canada, we should take a brief look at what Adidas as a company is and what they do.
Adidas is a multinational corporation based in Germany that specializes in the manufacturing of shoes, clothing, and accessories. They operate all over the world and are one of the biggest names in sportswear: the largest company of its kind in Europe and second only to Nike worldwide.
They report revenue of over $20 billion and employ more than 55,000 people around the globe.
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What Can You Buy At Adidas In Canada?
To understand what is covered by their returns policy, we need to know what it is that you can buy from Adidas in Canada in the first place.
Adidas might be best known for their sports shoes, but they actually sell a wide variety of different products, which can require different rules for returning and exchanging.
At Adidas Canada stores and in their Online Shop, you will find:
- Shoes
- Clothing
- Bags and Backpacks
- Sports Equipment
- Phone Cases
- Watches
- And much more besides…
What Is The Adidas Return Policy In Canada?
If you make a purchase from Adidas Canada, their standard returns policy is actually pretty simple and to the point.
You have 30 days to make a return and the item should be unused and in its original packaging.
There are some specific conditions that need to be met if you are going to get a refund or an exchange:
- Items must be unused and unworn
- Items must be in their original state and original packaging
- Apparel must still have tags attached
- Accessories must be returned with all of their parts in their original packaging
- Footwear must be in the original box
Although these stipulations are pretty standard when you’re dealing with a clothing brand, they can make things a little bit tricky.
You need to make sure that you don’t remove any tags or throw away any of the packagings that the item came with if you want to be sure that your return will be accepted.
Over the holidays, the returns window is usually extended, and eligible items purchased between October 15 and December 31 can generally be returned until January 31.
What Is Covered By The Canada Adidas Return Policy?
Of course, not every product will have the exact same rules when you’re talking about returns, although the vast majority of what you will find on the shelves at Adidas do come under their standard policy.
There is a list of exceptions to the returns policy, which includes:
- All YEEZY products
- All face covers
- One-piece swimsuits
- Bikini bottoms
- Swim trunks
- Underwear
- Toiletries
- Samples
Most of these products are not eligible for return due to hygiene reasons. There may be some other exceptions that are not listed, and the individual return window should be clearly stated when you receive your item.
Additionally, GUCCI products have a slightly smaller returns period, with only 14 days from the delivery date to get your items back to Adidas.
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How Do You Return Products To Adidas Canada?
To return products at Adidas, you have a couple of options. If you purchased your items from one of their retail stores, then you can take them back for an in-store return.
Products bought from the Adidas Online shop can only be returned online, which is easiest to do through the returns portal on their website.
- Access the Adidas returns portal to start the return
- Print a prepaid Purolator shipping label that will be provided on the page
- Package your items in their original packaging, affix the returns label, and then drop them off at a Purolator drop-off location.
It is definitely best to use the label that Adidas provides for this process, otherwise you will end up paying for all of the shipping fees yourself.
If you do want to use a different carrier, though, then you will need to call the Consumer Service team at 1-855-823-4327 and obtain an RA number.
Can You Get An Exchange For Adidas Canada Products?
Unfortunately, you can only get an exchange from Adidas Canada if you are looking for the exact same product in a different size. This is obviously handy if your clothing simply didn’t fit, but it’s perhaps not as versatile as some other exchange policies on the market.
In order to get an exchange, you will need to either visit a store directly (for products bought in-store) or select Exchange Size on the Order Tracker or My Account pages of the adidas.ca website.
How Will I Get A Refund From Adidas Canada?
If you do send your products back to Canada through their returns process (and they are in suitable condition) then your refund should be back in your account pretty quickly.
Your entire return should be processed within 10 days of it being dropped off at a Purolator location, and your refund will be issued to the original payment method straight away. It can take 3-5 business days for the money to actually appear in your account.
Although this should be the case, the warehouses do sometimes experience delays, which can extend the processing time by a few weeks.
Summary
So, what is the Adidas return policy in Canada? At Adidas Canada, you have 30 days to make a return for most products – although there are exceptions.
The items that you return need to be unused and in their original condition and packaging if you want to be eligible for a refund. Fortunately, Adidas will pay for your return shipping if you print the pre-paid Purolator label.
Overall, the Adidas return policy in Canada is about what you would expect for a major clothing company, although they do try to make the process as simple as possible.
References
https://www.adidas.ca/en/help/ca-returns-refunds/how-do-i-return-my-products