Have you ever asked yourself or your friend what Adidas’ return policy online is? Well, you are at the perfect place to find the answer to such a question.
It happens to the best of us. You buy something from an online store, such as adidas.com, and you need to return the item. Fortunately, Adidas’s return policy is simple.
According to Adidas’s return policy online, you can return items up to 30 days after you receive them. The online store extends that timeframe to 60 days during the holiday season. That’s from 10/18/2022 to 1/10/2023. However, you must ship the product back and cannot return it to a retail store.
But it also helps to know what steps you need to take to get a refund or process an exchange. Let’s get started!
How Do I Return a Purchase?
The first thing you need to do is go to adidas.com and create a return request. Adidas will provide you with a pre-paid return label to print. Make sure you print this out because you cannot use your own return label.
Then, you’ll pack your items in a box and seal them up. Hopefully, you’ve saved the original packaging to reuse. But if you haven’t, make sure whatever you use is sturdy enough to ship.
Next, place the return label on the box and go to a FedEx drop-off location. You must use FedEx, but you can choose the nearest drop-off box or FedEx store.
Read also >> Adidas Return Policy: 4 Reasons Why It Sucks & 5 Reasons Why It’s Great
Read also >> Adidas Return Policy in Outlet (What´s Covered + More)
How Long Does It Take to Get a Refund?
Adidas can take up to 21 business days to process your return once it reaches its warehouse. Now, that’s not how long it takes to get your refund if that’s what you want instead of an exchange.
It might take up to 21 business days to get your refund, but some people will get it sooner. It all depends on the volume of returns Adidas needs to process.
Adidas issues refunds according to the original payment method. If you paid with a gift card, you’ll get a new gift card with the refund amount. Say you used a credit card. Adidas will apply the refund to that card.
What If I Want an Exchange?
When you create a return on the website, you’ll want to choose “exchange” and the size you want. Exchanges are only for incorrect sizes and not for different items or products. However, you only have seven days to drop off your item at FedEx.
Once Adidas’s warehouse receives the return, it can take up to 21 business days to receive your exchange.
You can track the status online in your account under your order history. This is where you’ll find the exchange’s tracking number once it ships.
What About Hype Products?
You can still initiate a return for Hype products through adidias.com. But you don’t have up to 30 days to do this.
You must return Hype items within seven days of delivery. You will see this disclaimer when you order these products online.
Can I Return Items I Bought at a Store?
No, you cannot return items online that you bought at an Adidas store and vice versa. You must return retail purchases back to a store.
The in-store return window may vary from the online one, so be sure to check your receipt or with a store employee.
Are There Products I Can’t Return?
You cannot return the following products:
- Any personalized purchase.
- Face coverings.
- Products that aren’t from Adidas.
- Items that are not in their original condition (this includes items you’ve worn or damaged).
That said, if products arrive damaged through no fault of your own, Adidas will accept the return or exchange.
What If I Miss The Exchange Window?
While Adidas prefers to receive your exchange within seven business days, they give you some leeway. They’ll hold your exchange for up to 10 business days after you initiate the request.
So, you don’t have to worry if your item arrives at Adidas’s warehouse a few days late. But after 10 business days, Adidas will not ship your exchange. Instead, they’ll give you a refund.
This is why it’s critical to ship your exchange as soon as possible and monitor the status. If you don’t see your exchange on its way back to you, watch for a refund. You can always reach out to Adidas customer service at 1-800-982-9337.
If you don’t want to wait on the phone, you can send a message through the online store.
Does Adidas Refund Shipping Charges?
Adidas refunds the purchase price and taxes only. This is a sunk cost if you paid to ship the original purchase. In other words, it’s on you. Adidas does offer free shipping in some cases, such as for adiClub members.
Remember you do not pay the shipping to return or exchange an item. Adidas will cover the fees to ship your item back and ship an exchange to you.
What If I Paid With a Gift and Credit Card?
This is a common situation. You used up the remaining balance on a gift card and put the rest on your credit card. Now you need a refund.
Guess what? Adidas will give you a partial refund to your credit card and issue you a new digital gift card for the other portion.
The online store’s refund policy is to issue the gift card balance first and then refund the part that originally went on your credit card.
In these scenarios, you should look for two refunds, and the math might get confusing with the taxes. Go back to your original online receipt or invoice to see how much you paid with each card. That will give you a better idea of what to expect.
Final Thoughts
Overall, Adidas has a flexible and generous online return policy. The store pays for return shipping and it’s easy to request a refund or exchange through the store.
Plus, you can instantly print the FedEx return label.
You can get a refund if you return an item within 30 days of delivery. However, exchanges have a shorter window of only seven days.
You’ll get a refund or exchange within 21 business days after Adidas receives your return.