Do you know what Adidas’ return policy in outlets is? Well, you are at the perfect place to find the answer to such a question.
Adidas does allow returns of intact, uncustomized items bought from official retailers including Adidas Outlet within 30 days of purchase for a full refund, and exchanges within seven days. Items bought from third-party retailers cannot be returned for a refund or exchange.
Here’s what you need to know about Adidas’ return policy and how it applies to outlet purchases.
What is the Adidas return policy?
According to the official website, returns can be made for free within 30 days of the original purchase date. This deadline has been extended for online orders to 60 days until January 10, 2023.
This policy extends to Adidas Outlet. As of 2022, most Adidas products are not final sale. That being said, items purchased through a third-party outlet store cannot be returned to Adidas.
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Adidas store Vs. Adidas Outlet Vs. Third-party outlet store
While all three sell Adidas products, there are some important differences to remember between Adidas stores, Adidas Outlet, and third-party outlet stores.
Adidas stores and official retailers sell the current lineup of Adidas products including new releases and standard designs. They typically sell products at their full retail value and rotate their selections regularly.
Adidas Outlet is the official storefront for Adidas which sells items that are no longer on trend or that have been overstocked.
They may also carry items with minor cosmetic irregularities. These items are typically steeply discounted, and once stock runs out, are no longer available.
A third party outlet retailer is a store that has bought off-trend, old, or cosmetically irregular items from Adidas wholesale and is selling them at a steep discount. Typically, outlet purchases are considered final sales due to the steep discount and quality of the products.
Additionally, while they may have an agreement with Adidas, they are not considered an official retailer, and as such, items purchased from these stores are not eligible for return.
If you are unsure which of these options the store you purchased from falls under, it is best to call the store themselves and ask about their return policies directly.
How to return an Adidas product in-store
Adidas offers returns on both online orders and in-store purchases, including Adidas Outlet purchases not marked “final sale.”
Of the return options, the easiest is in-store returns, as this can be handled in a matter of minutes rather than days.
To return an Adidas product:
- Be sure that you have either your original or gift receipt, your original method of purchase (if it was a credit or debit card), and that all original tags are on the product.
- Take your product to the store from which you bought it or to any official Adidas retailer within 30 days of the original purchase.
- Present the item to initiate a return.
You will then be given either store credit or a full refund.
Adidas refund policy
The method you receive your refund will depend on your original payment method and whether it is possible for Adidas to return the money to you in that format.
For example, if you paid with a credit card, then your purchase would be refunded to that card, but it cannot be given to you as cash. Likewise, if you paid with cash, your purchase cannot be back credited to a card.
If your card is not reloadable or you paid with a gift card, then you will likely be given a gift card of equivalent value.
If you refuse the gift card or ask for an alternative payment method, it is likely that your return will be canceled, and you will forfeit your refund.
As a note, Adidas does not at this time offer mail-in returns or exchanges for items purchased in-store.
What can and cannot be returned to Adidas?
Most standard items sold by an official Adidas retailer can be returned for a full refund if it is unworn, still has the original tags, and you have the original or gift receipt.
There are a few items not covered by the return policy, including:
- Customized or personalized items
- Items that have been obviously worn or used
- Items that are missing tags or the receipt
- Items that would pose a sanitary or safety concern, such as face coverings
What is the Adidas policy for exchanges?
Adidas does support exchanges for sizing and similar issues. Exchanges need to be made within seven days of purchase, which is a much shorter window than that for returns.
If you decide to exchange your item, you’ll again need the original or gift receipt. Take the item into the store and ask to initiate an exchange.
You’ll then be able to swap the product for the same product in an appropriate size.
You cannot currently exchange one Adidas product for another, nor can you exchange personalized items or sanitary concern items such as face coverings.
Keep in mind that outlets do not tend to have the range or stock options of standard Adidas stores, so your size may not be available. If this is the case, you may opt to return the item instead.
Does Adidas offer a warranty?
Adidas currently does offer some limited warranties on their products, as well as a lifetime warranty on their backpacks.
Most Adidas products are covered under their six-month limited warrant in the United States. This warranty covers defaults in manufacturing, stitching, or adhesives. It does not cover damage from normal use, misuse, or negligence.
To file a claim on your product’s warranty, you’ll need to send the support line (1 800 982 9337) a picture of the defect, a clear picture of your Article Number (listed as ART on the product label), and a picture of the production date.
Conclusion
Adidas Outlet can be a good place to get discounted Adidas merchandise and can be just as easy to work with when it comes to returns and exchanges as long as you know what to expect.
However, third-party outlets do not offer the same luxury of returns or exchanges, so it’s a good idea to research which option you’re working with before making a purchase.