Do you know what Abercrombie & Fitch’s return policy is? Well, you are at the perfect place to find the answer to such a question.
Returning products can suck, but if the company’s policy is helpful, it may also be a great experience! The question is, what are the reasons that Abercrombie’s Return Policy sucks, and what are the things that make it great?
Abercrombie’s return policy has upsides, such as a flexible return window exceeding 60 days and the possibility of exchanging products for gift certificates. However, some aspects of Abercrombie’s return policy are unhelpful, such as their strict receipt rule.
Let’s go over 3 Reasons why Abercrombie & Fitch’s return policy sucks and 4 reasons why it’s great, as well as some frequently asked questions!
3 Reasons Why the Abercrombie & Fitch Return Policy Sucks
If you’re already wrestling back your disappointment at having to return an item you ordered or purchased with excitement, you definitely don’t need any extra headache in the company’s return policy.
Unfortunately, there are some things that just plain suck about Abercrombie & Fitch’s return policy, which are listed below:
- In-Person Purchases Aren’t Accepted By Mail
- No Returns Are Accepted Without a Receipt
- Long Refund Processing
These three unfortunate facts about the Abercrombie & Fitch return policy might just keep you from investing in their products at all, but in case you’d like more information, we’ll take a closer look at each issue below.
1. In Person Purchases Aren’t Accepted By Mail
If you are finding yourself in a different location than the place you originally purchased your piece of clothing or accessory from Abercrombie & Fitch, you might find yourself needing to return the item.
Perhaps you bought an item in person at an Abercrombie & Fitch location while on vacation, only to return home and find that the item isn’t actually what you wanted.
Unfortunately, one of the things that sucks the most about Abercrombie & Fitch’s Return policy is the fact that, in this type of scenario, a customer is only allowed to return their product to an in-person location.
If you happen to live in an area where there isn’t an Abercrombie & Fitch store within reasonable distance, this can be a real problem. Abercrombie & Fitch states on their website that they can’t accept any returns offered to them by mail if the product was originally purchased at a physical store location.
This is one of the three reasons that Abercrombie & Fitch’s return policy might turn out to be too inconvenient for customers to bother with, but especially if you happen to be far away from an Abercrombie & Fitch store!
2. No Returns Are Accepted Without a Receipt
Another of Abercrombie & Fitch’s suckier policies when it comes to returns is their strict receipt rule. If you’ve lost your Abercrombie & Fitch receipt or otherwise do not have it with you when you return the item to the store, Abercrombie & Fitch will not accept the return.
This not only goes for returning items you don’t want or can’t use, but it also applies to any item exchanges, too.
In fact, Abercrombie & Fitch’s website states that without a receipt, invoice, or at least an order confirmation, you’ll have to keep the item you were otherwise hoping to take back.
This may make sense from a quality-assurance standpoint, but for customers who purchased their item long ago and may have misplaced or forgotten to keep their receipt, it is a major inconvenience!
3. Long Refund Processing
If you have managed to jump through the hoops of returning a product to Abercrombie & Fitch within the 30 or 60-day time limit, and you have your receipt, there is still one downside to the entire process.
This is the fact that Abercrombie & Fitch, though willing to provide a refund, is unable to process that refund until around 14 days after they receive your returned product.
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4 Reasons Why the Abercrombie & Fitch Return Policy Is Great
As much as the three downsides above suck, there are still some pretty great things about the Abercrombie & Fitch return policy! Sometimes, convenience and the support you gain from customer service can actually make returning something enjoyable.
Below is a list of such things that help make Abercrombie & Fitch’s return policy great:
- Your myAbercrombie Account Can Save Your Receipt
- Holiday Return Time Limit Extension
- Gift Credit is Given Even After the time Limit Has Passed
- Long Return Time Limits
Now that you’ve seen how many more excellent things there are in Abercrombie & Fitch’s Return Policy’s favor, you may not worry about purchasing from the company, even if you do run the risk of having to return a product!
However, if you’d like more information, we’ll dig into what makes these policies great below.
1. Your myAbercrombie Account Can Save Your Receipt
Remember how unfortunate the above policy of needing to keep your Abercrombie & Fitch product’s receipt in order to return it was?
Well, luckily, Abercrombie has one ammendment to this policy which takes some of the pressure to keep your receipt off.
If you are a fortunate member of the myAbercrombie Club, you won’t have to stress about keeping ahold of every receipt in case of returns. The database of myAbercrombie may keep record of your product purchases.
This can serve as a proof-of-purchase or even order confirmation if you don’t happen to have a receipt on you when you’re ready to return.
2. Holiday Return Time Limit Extension
Though Abercrombie already boasts a pretty generous return time window, the company recognizes that the Holiday Season is crazy enough without adding the stress of returning gifts in time to it!
For this reason, Abercrombie & Fitch’s return policy states that, as long as you have your original receipt, you can return merchandise that was bought between the first of November and the thirty-first of December all the way up until the last of January!
Not only can you return within this time limit, but Abercrombie will still offer you a full refund.
3. Gift Credit is Given After the Time Limit Has Passed
Though the original receipt and returning within the time limits of Abercrombie & Fitch’s return policy can earn you a full refund, you’re not totally out of luck if you don’t make it in time.
Abercrombie will still offer customers a gift card for products returned late in most cases.
4. Long Return Time Limits
One of the nicest things about Abercrombie & Fitch’s return policy is simply how long the company gives it’s customers to return an item.
For example, if you return an item within 30 days of the time the order was processed, you’ll get a full refund, and, as stated above, even if you miss this window in person Abercrombie will still offer you a gift card for the product.
Another great example is the fact that the orders purchased online can be returned any time within as many as 60 days from the original shipping date!
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Frequently Asked Questions
There are many questions related to the reasons why Abercrombie & Fitch’s Return Policy might suck or turn out to be great. We’ve listed a few answers to these questions below!
Can you return after 30 days Abercrombie & Fitch?
You may be pleased to remember that Abercrombie & Fitch does, in fact, allow returns even after 30 days from the original shipping and purchase dates have passed!
Not only will they accept returns, but they will also offer gift receipts in exchange. This may not be a full refund in cash, but it still turns out to be a pretty gracious deal after the 30-day limit has passed.
What is Abercrombie & Fitch’s return policy online?
The Abercrombie & Fitch return policy as it relates to online purchases is a little different than in-person transactions.
For example, when returning a standard Abercrombie & Fitch purchase, you have 30 days to return the product after it ships in order to receive a full monetary refund.
However, with the online purchases, Abercrombie & Fitch extend their return policy time limit to 60 days from the original order shipment date!
Even after this amount of time has passed, Abercrombie & Fitch will still accept returned products, though they may only offer e-gift cards as an exchange.
Can you return Abercrombie & Fitch clothes to Hollister?
Abercrombie & Fitch and Fitch does have a company relation to the Hollister Co. brand, but this does not mean that you can return merchandise to either store interchangeably. According to their policy, Abercrombie & Fitch will only accept returned products that were originally purchased at Abercrombie & Fitch, just like Hollister will only accept returned items that were purchased at Hollister.
Can you return Abercrombie & Fitch after 90 days?
Abercrombie & Fitch is one of the most generous retailers in terms of product return time limits. As mentioned above, not only will they accept returns after 30 days and even after 60 days from the original purchase, but they will still offer gift receipts in exchange even after so much time has passed.
This can extend to 90 days; however, be sure to have your original sales receipt handy.
How long do refunds take Abercrombie & Fitch?
Abercrombie & Fitch refunds can come in the form of credit, cash, or even gift receipts according to whatever method of payment a customer used to purchase the item that is being returned.
However, depending on which of these methods of payment was used, a refund can take up to fourteen business days from the date that Abercrombie & Fitch actually receives the product back.
Do My Abercrombie & Fitch members get free returns?
If you’re hoping to get free shipping for Abercrombie & Fitch returned products and you happen to be a member of the Abercrombie & Fitch Club, you may be in luck!
As long as you use the Return Label that Abercrombie & Fitch provided with your purchased product and the order is being shipped within the United States, you qualify for one valid free return use!
Can I return to Abercrombie & Fitch without a receipt?
You can return products to Abercrombie & Fitch and Fitch stores even if you do not have the original sales receipt, but there is a slight catch.
Abercrombie & Fitch will typically refund purchases according to the method of payment as long as you return the product with it’s receipt; if you can’t include the receipt, Abercrombie & Fitch’s policy states that they are only obligated to give you gift credit for the lowest pricing of your product.
Is Abercrombie & Fitch considered high-end?
Abercrombie & Fitch was once considered “high-end” because they created their products out of materials that were high quality and boosted their marketability as a “near-luxurious lifestyle” brand by selling these products at high, competitive prices.
What is Abercrombie & Fitch return policy?
As detailed above, Abercrombie & Fitch’s return policy states that Abercrombie & Fitch will accept returns that are sent into an in-person location within 30 days from the original shipping date and will accept returned products that were ordered online within a longer 60-day time window.
If returns are processed within these time limits and accompanied by the original sales receipt or Return Label in the case of online purchases, Abercrombie & Fitch’s policy states that they will refund the item using whatever method of payment the customer used to purchase the item originally.
However, if these conditions are not met (either because the customer cannot include the receipt, Return Label, or return the item within the conditional time limit) then Abercrombie & Fitch will reduce the refund to a gift receipt.
Sometimes, this gift receipt is only valued at the lowest price at which the item has been sold around the world.
In Conclusion
To sum it all up, Abercrombie’s return policy does have some unfortunate setbacks, including their strict policy on including receipts and their failure to accept mailed returns.
However, the benefits to the policy outnumber the things that suck, such as their willingness to credit gift cards to the accounts of those who miss the return window, or their ability to look up order confirmations of myAbercrombie members even without the receipt. Altogether, Abercrombie’s return policy is greater than it’s suckiest aspects!
References
https://www.abercrombie.com/shop/us/help/instore-return-exchange-policy