Abercrombie Return Policy in Canada (What’s Covered + More)

Abercrombie Return Policy Canada

Have you ever asked yourself or your friend what Abercrombie’s return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.

No matter where you purchase goods from, you should always make a point to check out the return policy. Sometimes things don’t fit right or you discover a defect when you get home. 

The Abercrombie return policy in Canada is much like that of other countries. Items purchased at Abercrombie stores in Canada can be returned to any other store location in Canada with a receipt or invoice. Customers have a 30 day window to return items for a refund to the original method of payment with a receipt.

Keep reading to find all you need to know about the Abercrombie return policy in Canada.

What Is the Abercrombie Return Policy In Canada?

In Canada, Abercrombie Customers have 30 days from the date of purchase or delivery to return unwanted items. Those items must be in the same condition as when purchased. 

Always keep your receipt or invoice if you want to get the full purchase price back. You’ll also want something to serve as proof of your payment method.

You will only get a refund to your payment method if you have proof of purchase.

Read also >> Abercrombie Return Policy After 60 Days (What´s Covered + More)

What Items Can I Return?

You can return most items. Abercrombie won’t accept items that are worn or used unless there is a defect caused by the manufacturer.

You are welcome to exchange defective items or return them if you’d rather. Keep in mind it’s up to the store associate to decide what is a manufacturer’s defect and what’s not. 

Items that pose a hygiene concern are not eligible for returns. These include items such as face masks, undergarments, and swimwear that is missing the hygiene strip.

Does Abercrombie in Canada Accept Items Purchased in Other Countries?

Abercrombie items should be returned to store locations in the countries where they were purchased. This is because currency varies from one country to the next. 

Abercrombie in Canada will generally accept a return for an item purchased in the U.S. or another country. That being said, you may not get your refund the way you’d like.

The store will give you an Abercrombie store credit rather than refunding your money back to your original method of payment. The same is true and vice versa.

The store credit amount will be for the lowest price the item was sold for in the country you’re returning it to. In this case, it’s Canada.

If you have your receipt, you will get the credit for the equivalent of the purchase price in Canadian dollars. Your other option if you don’t have a receipt is to look up the purchase on your myAbercrombie account.

Can I Return Items Purchased Online to Abercrombie Stores in Canada?

Online purchases from Abercrombie are not to be exchanged or returned to their stores in Canada. You can take items purchased online back to store locations in the U.S.

If you live in Canada and would like to return something you bought off the Abercrombie website, you can send it back to the distribution center for a full refund, as long as you have the original receipt, invoice, or order confirmation. Any of these can serve as your proof of purchase. 

Online returns must be processed back into the distribution center within 30 days of the original delivery date. Customers get a full refund if the item is in resale condition and the proof of purchase is sent along with the items being returned.

You can also exchange items for free through the website. You simply request an exchange through the website to get a shipping label sent to your email.

You’ll also select the size or color you want to exchange the item for. Exchanges are free of charge.

Returns are requested the same way through the website. The difference is there is a $7 shipping fee associated with returns. The fee is taken from the refund amount. 

How Many Abercrombie Store Locations Are in Canada?

Canada has 11 Abercrombie store locations, currently. That’s not a lot compared to the 221 found all over the United States. California has the most Abercrombie stores with 44. 

The first Abercrombie store opened in Canada at the beginning of 2006. They opened two at the same time in Toronto and Edmonton.

Can I Return Abercrombie Items to Hollister in Canada?

Hollister is another brand that was acquired by the Abercrombie family of brands. There are Hollister stores located in Canada, as well. 

Abercrombie merchandise cannot be returned to Hollister stores, as is true in the other direction. You can return Abercrombie items to other Abercrombie stores and Hollister items to other Hollister stores, but not one brand’s items to the other brand’s stores.

Are Abercrombie and Fitch and Abercrombie Different?

Essentially, these are the same. Abercrombie and Fitch is the official name of the parent company that owns the brands underneath it. Abercrombie is one of the brands sold by Abercrombie and Fitch.

How Long Does Abercrombie Take to Refund?

If you’re returning an item to the distribution center through the website, you can expect to see your refund within about two weeks. That’s two weeks after the warehouse receives it back and processes it back into the inventory. 

Keep in mind that different financial institutions process transactions on different timelines. Should a refund take longer than the estimated two weeks, it may be that your bank has a slower process than others. 

Who Does Abercrombie Use for Shipping?

Abercrombie ships with several carriers. In North America, orders are usually shipped through FedEx, the United States Postal Service, or UPS.

The company uses more than 1,000 other carriers to ship items throughout the world.


The return policy for Abercrombie in Canada is much like the policies all around the world. You’ll have up to 30 days to return items in resale condition.

You’ll need a receipt or invoice to get a full refund of the purchase price. 

You can return items purchased at one store location to another in Canada. However, online purchases need to be returned through the mail back to the distribution center they came from.



Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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