Jessica, do you know what Abercrombie’s return policy online is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.
Are you thinking about ordering something from Abercrombie & Fitch? Did you receive a gift from someone and are wondering if you can return it?
According to Abercrombie’s return policy, you have 30 days to make a return in store or online. If you want the fastest return, head to the nearest store. Orders returned online can take three or more weeks to process.
Read on to learn more about the rules and policies regarding returns and exchanges with Abercrombie & Fitch.
What Is Abercrombie’s Return Policy?
The rules of returns are fairly simple. In order to receive a full refund an item must be returned within 30 days of being purchased or shipment.
If an item is returned after 30 days, you can receive a store credit which you can use in store or online.
If possible, items should be returned in their original packaging. Many clothing items should have their tag still attached or at the very least the tag should be present with the return.
All returns, whether online or in store, must include the receipt, the invoice, or the purchase confirmation. If one of these is not included, then an item cannot be returned.
In order for an item to be returned it must be in its original, or resellable, condition. If there is any wear and tear or any damage to the item, it will not be accepted.
Gift Card sales are final. You can’t return a purchased gift card. Gift cards and store credit cannot be redeemed for cash.
What Is The Policy For Returning Orders Online?
If you are returning an order online, the online return must be initiated within 30 days. If the item was ordered online, then the return needs to be initiated within 30 days of the item being shipped to you.
Online orders after 30 days can still be returned. You will receive an e-gift card with the merchandise credit. In addition, they will deduct a $7.00 fee from the credit to cover shipping.
If you choose to return an item using your own, preferred carrier, then you will not have to pay the $7 fee. However, you will have to pay for your own shipping.
What Is The Policy For Returning Orders In Store?
Items ordered online or in store can be returned in store within 30 days. If an item was ordered online, it must be returned within 30 days of when it was shipped from Abercrombie to you.
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How To Return Items Using The Online Process
The first step is to submit your return or exchange online. You will need your invoice and order number. Once you complete the return submission online, you will need to print the packaging label.
They offer a return service that costs $7. The best part of this service is that you can track your return and make sure it arrives. You can drop off your package at any United States Post Office.
If you would prefer to use another carrier, you will need to indicate that when making your return submission. You will also have to pay their shipping fee when you take your package to be shipped.
Items returned using this method typically take up to three weeks to go through the process. This includes shipping, arrival, processing, and the issuing of refund or exchange.
During the holiday season and right after this may take extra long.
If you are returning an item received purchased or received between November 1st and December 31st, it is important to get it in the mail as soon as possible.
Included in the package you ship should be:
- The item you want to be returned or exchanged
- The packaging or tags for the item
- The receipt, invoice, or order confirmation
- The return or exchange confirmation
Keep a copy of all paperwork for your records.
How To Return Items In Store
Returning items in store are often the easiest. Find the nearest Abercrombie & Fitch or Abercrombie Kids store. Bring your item plus any packaging and tags.
You will also want to have your invoice, order confirmation, or receipt.
Frequently Asked Questions
Below you will find some frequently asked questions about returns and exchanges.
Can I Return A Customized or Personalized Product?
Sadly, the answer is no. due to the nature of customized and personalized items they cannot be returned.
Customized and Personalized items include, but are not limited to:
- Embroidered items
- Embellished items
- Items personalized with a photograph
- Anything else that you requested modifications for
Are There Any Other Items That Are Not Eligible For Returns?
There are some other items that are not eligible for returns in store or online.
These include, but are not limited to:
- Face masks can not be returned due to health safety reasons
- Gift cards are not eligible for returns
- Items that are damaged or unsellable are not eligible for returns
Are There Special Considerations For The Holidays?
Yes, there are. Any returnable items purchased between November 1st and December 31st can be for a full refund or merchandise credit up until January 31st of the New Year.
Can I Exchange An Item?
Yes, you can exchange items ordered online so long as they meet the returns eligibility.
To exchange an item you are going to need the item and all tags and packaging, as well as your receipt, invoice, or order confirmation email.
Items can be exchanged in store or online. If the color or size you want is not available, you can request a refund instead.
Can I Return More Than 1 Item In One Package?
Yes! You can return multiple items in one package. Make sure to include all receipts, order confirmations, or invoices along with all the items in their packaging and with any tags.
It is important to only create one online return order. If you create an online return order for each item the computer system will list them as separate returns and will be expecting separate packages for each order.
In addition, you would have to pay $7 for each instead of only paying for one package.
Make sure that all receipts, invoices, or order confirmations are attached to the item being returned. This will help the distribution center process the returns.
Conclusion
Abercrombie is happy to accept returns and exchanges for items. However, it is important to be reasonable about your expectations.
For the fastest returns, find a store. Otherwise, please have patience.
They will get to your return or exchange as soon as they can.
References
https://www.abercrombie.com/shop/us/help/online-return-exchange-policy