Walmart In Store Return Policy (What´s Covered + More)

Walmart In Store Return Policy

Do you know what Walmart´s in store return policy is? Well, you are at the perfect place to find the answer to such a question.

Walmart is a major grocery store and department chain that has just about everything you need. With so many items (and so many shoppers), it’s inevitable that there’s going to be something you need to return. Here’s everything you need to know about the Walmart return policy.

Returns are available for nearly everything you buy at Walmart, and items sold and shipped by Walmart can be either returned or replaced within 90 days of receiving the item.

There’s a lot to keep in mind about the Walmart return policy, but for most things, returns are complimentary and straightforward.

The rest of this article will walk you through this return policy and how you can best return your item.

What Is Walmart’s In Store Return Policy?

Walmart has a very lenient return policy, allowing you to send back just about anything in their massive library of stock.

These returns are always refunded back to your original method of payment, although you will be responsible for any outbound shipping charges.

Whether you are returning the item by store or by mail, Walmart suggests that you hold onto the original packaging for 90 days—just in case you decide to return it.

You can cancel an order or initiate a return through the Walmart app, but you can also return items directly to any nearby Walmart store.

Just make sure you’re within the hours of 8:00 a.m. and 10:00 p.m. since this is when the returns department will be open and ready to serve you.

How to Return a Walmart Product?

Walmart allows you to return a product within 90 days either to a local store or by mail. To return it to the store, pack the item and all accompanying accessories into the original packaging.

If you still have it, make sure you bring your packing slip or receipt for the item.

You can still return items without a receipt, but it’s simpler to do if you’ve got it on hand. Next, bring the item/items you are returning to the Customer Service desk and let the staff know you are returning an item. From there, they will walk you through the rest of the process.

For the refund to be accepted, you’ll need to print a Returns Label through your Walmart account.

To do that, log into your Walmart account and visit the Your Account page. Navigate to your purchase history and select the item you want to return.

You’ll need to submit a reason for the return, then click Return to Store. Once done, you’ll have a receipt printed after pressing Print Barcode.

Just keep in mind that you may be responsible for some of the outbound shipping costs and that items using Pay with Cash must be returned directly to a store.

If you’re taking the online route, you can usually ship the item back to them for a full refund or exchange.

As always, box the item up carefully with all of the accessories that came with it. Make sure to remove any of the original labelings on the box so that it doesn’t end up in the wrong place.

Walmart accepts refunds through FedEx or USPS, and you can either visit the store or arrange a pickup. To get started, visit your account and select the item to return. Choose a reason for the return and select a replacement product if you’re making an exchange.

Then, when prompted, select your return method as Return by Mail. Print the shipping label and pack your product with the packaging slip inside. Place the shipping label on the package.

Bring the shipment to the carrier on your return label or schedule a pickup. Once Walmart has received your product, you’ll be able to get your refund or replacement if the item is in stock.

How Strict Is the Walmart Return Policy?

The Walmart return policy is pretty lenient, allowing you to return just about any item as long as it’s in its original condition within 90 days.

You don’t even need to have a receipt in most cases! In particular, you have 30 days to return electronics, 60 days for prescription items, and 90 days for just about anything else.

The only item you can return after the 90-day window are perennials, trees, and shrubs if you take them to a store.

It is important, however, that you save the original packaging so that you have something to safely ship your return in.
Walmart Exchange Policy

Walmart has a pretty good exchange policy that’s straightforward to carry out. If you’re returning an item in-store, the associate will give you a cash refund for items under $10 and a store credit for items above, assuming the refund is eligible, of course.

You can then use that credit at your discretion to purchase a replacement item.

If you’re doing the process online, you’ll be prompted to answer whether you’re just returning the item for a refund or wanting an exchange.

If it’s the latter, you’ll be able to select an item to replace the one you’re returning.

Walmart Refund Policy

Walmart will refund items returned within 90 days, although some items have a shorter window of time that you’ll need to adhere to.

As long as the item is in its original condition and returned to Walmart within the refund period, you’ll be able to get a refund.

Does Walmart Accept Returns after 30 Days?

Walmart accepts returns up to 90 days after making a purchase, giving you 3 months to decide you don’t want to use an item you’ve bought and return it.

What Items Cannot Be Returned to Walmart?

The following items can’t be returned to Walmart:

  • Items opened or damaged
  • CDs
  • DVDs
  • Video Games
  • Software and computer components
  • Gift cards
  • Personalized items
  • Underwear and swimwear
  • Final sale items
  • Hazardous materials

As a good rule of thumb, if you’re unsure whether you can return an item, just ask an associate if Walmart accepts returns on the item you want to buy.

Does Walmart Have Free Returns?

Walmart’s returns are completely free, except for some shipping charges. Charges including regular or freight shipping and additional shipping surcharges may not be refunded to you.

Who Pays the Return Shipping Charge?

In general, you will be responsible for the return shipping charge, which suggests that it might be a better option to return your product in person to avoid these charges.

How Long Do Walmart Refunds Take?

Walmart refunds take up to 10 business days if you return the product in store. If you return by mail, you’ll need to wait until Walmart has received and verified the item before getting your refund. This can take up to 3 weeks.

What Is the Walmart Return Policy without a Receipt?

Walmart’s return policy allows you to return items without a receipt, but you will need a government-issued ID. If your ID matches with their records, your return will be processed.

Can I Return Items on Sale?

You can return some items that are on sale, but not items that are denoted as “Final Sale.” These items are understood to be unreturnable, so make sure you check before making your purchase!

Can I Return Walmart Items after Use?

You can return Walmart items after use if you’ve only tried them on like you would at a changing room in a store.

Some items, obviously, cannot be returned after you’ve worn them, but as long as you haven’t tampered with, damaged, or removed the tags on the item, you should still be able to return it.

Final Thoughts

There’s a lot to keep in mind when it comes to returning an item, but thankfully, Walmart’s refund policy allows you plenty of time to think about whether you want to return something as well as plenty of opportunities to return items at your convenience.


Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of

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