Bose Warranty Claim (Successfully File A Claim By Yourself?)


Bose Warranty Claim

Do you know what Bose warranty claim is and how to successfully file a claim by yourself? Well, you are at the perfect place to find the answer to such a question.

Consumer electronics can be a bit of a minefield as you can never quite tell when something is finally going to fail on you.

If you’ve had a problem with some of your audio equipment or you’re shopping around for a product you can trust, then you might be wondering how to make a Bose warranty claim.

The Bose warranty lasts for 1 year and claiming on that warranty is a relatively simple process, although repairs and replacements are limited.

Read on to find out exactly how to make a successful claim on a Bose warranty.

What Do You Get When You Make A Claim?

As with any warranty, there are a few different things that might happen, even if you are eligible to claim on the policy:

  1. Bose will repair the product for you using new or refurbished parts.
  2. Bose will replace the product with a new or refurbished version of the same item.
  3. Bose will provide a refund (partial or full) based on the amount that you paid. This is dependent on your return of the product itself.

Which option you might actually receive will normally come down to the actual problem that you are having.

You will usually be able to ask for a refund rather than a replacement or repair, but you may not be able to get a new product if they are no longer in stock – and sometimes a repair just won’t be possible!

Who Can Make A Bose Warranty Claim?

If you are purchasing anything from Bose as a gift or second-hand from somebody else, then you might be wondering what kind of options you have for making a claim.

The Bose warranty only extends to the original individual who made the purchase, or to the person to whom the product was originally gifted.

Basically, you’re covered as long as you are the first person to “own” the device, but you won’t be eligible for any kind of repair or replacement if you are buying something second-hand.

How Do You Claim A Bose Warranty?

If you do want to make a warranty claim on a Bose product, then the process is pretty straightforward.

  1. Visit the Bose Support Website.
  2. Navigate to the Repair and Replacement page.
  3. Find the unique serial number or 4-digit code on your product (usually either 17 or 4 digits in length and contain letters and numbers)
  4. Enter the unique serial number or 4-digit code to start the request.

You will usually need to provide proof of purchase as well as evidence of the issue that you are having, and you generally need to return the product to Bose as part of the process.

You can also get in touch by calling 1-800-379-2073 or texting the word BOSE to 1-508-469-5278 between 9 am and 9 pm Monday to Friday or between 9 am and 7 pm on Saturday.

What Is The Bose Warranty Period?

The first question that needs answering about any warranty is simply how long you actually have to make a claim.

The Bose warranty covers most of their products for a pretty reasonable one-year period. In electronics, it’s very rare to see a longer warranty than this so it’s not particularly surprising.

If you purchase passive, non-powered speakers, however, you are actually covered for 5 years, which is pretty generous – even though it’s only for that specific product range.

What Is Covered By The Bose Warranty?

You won’t be surprised to hear that you can’t claim a warranty just because you feel like it.

Bose warrants all of their products against material and/or workmanship defects. This means that you are covered for issues that arise due to problems with the way that the product was made, or what it was made from.

To make a successful claim, you want to be sure that the materials or workmanship are the primary reason why the product is no longer working as intended.

Realistically, this is all most warranties will ever actually cover you for. Very few companies will repair or replace electronics for free unless the product itself was at fault in some way.

Bose is quite particular about what they don’t cover, though.

What Is Not Covered By The Bose Warranty?

To get a better understanding of whether or not an issue might allow you to claim on your warranty, it’s actually easier to look at what you are not covered for.

The Bose warranty does not cover defects or damage due to:

  • Improper Use
  • Maintenance
  • Normal Wear and Tear
  • Commercial Use
  • Accidents
  • External Causes

Your Bose warranty will also be made void if you carry out any unauthorized repairs, modifications, or customizations.

If you want to make a successful claim, then you need to make sure that none of these disqualifying factors are the reason for the problems you are having.

That is quite a lot of things that will make it so that Bose can deny your warranty claim. In fact, quite a few customers report that Bose is not very generous when it comes to actually offer repairs and refunds.

What is Bose?

Before we get into the details about the warranty that they offer and the process that you need to go through to make a claim, we should first get to grips with what the company does and what they are all about.

Bose is an American audio electronics company that was established in Massachusetts in 1964 by a man named Amar Bose. From the very beginning, their primary focus has been audio equipment and stereo speaker systems in particular.

The company has grown significantly over the years to become an international giant within the industry. They now report revenue of around $3.2 billion a year and employ approximately 7,000 people worldwide.

Interestingly, the majority owner of the corporation is actually the Massachusetts Institute of Technology after Amar Bose donated majority shares in 2011.

MIT now receives an annual cash pay-out from Bose in order to “advance the research and education mission” of the university.

What Can You Buy From Bose?

Although they are most famous for their speaker systems, they now sell a surprisingly large range of items.

All of these are covered by their basic warranty and eligible for repair or replacement under the right conditions.

At Bose, you can buy:

  • Headphones
  • Earbuds
  • Headsets
  • Bluetooth Speakers
  • Home Theater Systems
  • Soundbars
  • Amplifiers
  • Audio Sunglasses
  • Accessories
  • And much more…

If you’re looking for any electronics in the realm of sound, odds are that Bose has a product for you.

Are Bose Products Good?

One important consideration when you’re looking at the kind of warranty that you are getting from a brand is the quality of the products themselves.

Having decent warranty options and good customer support doesn’t mean much if a replacement is just going to break on you anyway.

Most Bose products are pretty highly regarded within the industry, and they often feature as one of the top companies to purchase from when you’re looking for speakers and headphones in particular.

That’s not to say, however, that people don’t find issues with their Bose products. While they are generally high-quality and well made, the occasional fault does occur, so what do people say about their experience with the Bose warranty?

Is The Bose Warranty Good?

Although the specifics of the Bose warranty are pretty standard for electronics, and their products are generally high quality, that doesn’t always mean that the warranty itself is any good.

A quick look at Trustpilot will reveal a large number of unhappy customers who found that making a claim is not as easy as it might seem. In fact, they have an average rating of just 1.7 out of 5 from over 1,000 different reviews – many of which mention issues with getting repairs or replacements as their main grievance with the company.

They are likely to deny you whenever they can and they can be a little slow to respond at times.

With that being said, there are also positive reports out there too, and many people have been offered quick and easy replacements or repairs with no trouble at all.

Summary

So, what is it like to make a Bose warranty claim? The warranty itself is pretty standard for the industry – offering you repairs, replacements, or refunds for any manufacturing or workmanship defects within a year of purchase.

Actually, making a claim is quite easy as well, and you can get started by just entering the product’s unique serial number or 4-digit code on their website.

Unfortunately, however, many customers have reported that you won’t always get the best service during the warranty process and there are a lot of reasons why your claim request could be denied.

References

https://www.bose.com/en_us/support.html

Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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