If you have an Apple product that doesn’t work, you will need to know about the Apple Warranty Claim and how to successfully file a claim by yourself.
The Apple Company does offer warranties on their products, such as the One Year or Apple Accessories Limited Warranty, but customers are not able to file a claim completely alone. They can, however, call the AppleCare employees to file a claim or make a Genius Bar appointment at a store.
In this article we’ll go over not only how to file an Apple warranty claim, but a few frequently asked questions!
Apple Warranty Claim (How to Successfully File a Claim By Yourself?)
When you’re dealing with the disappointment and, let’s face it, heartbreak that can come from losing, breaking, or discovering a fault in your shiny new Apple device, the last thing you need is the added stress of figuring out how to file a warranty claim on the product.
Luckily, we have broken down a step-by-step guide to help you learn how to successfully file a claim by yourself!
- Determine What Kind of Warranty You Need
- Call AppleCare
- Make an Appointment With the Genius Bar
Let’s take a closer look at each of these steps so that you can gain peace of mind by knowing exactly how to proceed with every phase of filing for a warranty claim from the Apple Company!
1. Determine What Kind of Warranty You Need
The Apple Company has more than one type of warranty offered for various products.
Before you move on to making a claim, you should be aware of which device you have and whether or not your warranty is expired.
For example, Apple has a One Year Limited Warranty for some products, a Two Year Warranty for others, and yet another Limited Warranty for certain accessories.
Visit the Apple website or check your product’s packaging to determine which applies to you and your broken or defective advice.
2. Call AppleCare
AppleCare is a division of the Apple company which will actually try to help you handle claiming your warranty over the phone.
This is one of the most automatic and least-involved ways for you to handle claiming your own device warranty, since you may not be required to leave your house.
AppleCare can usually be reached at the U.S. phone number (800) 694-7466. They may even help you troubleshoot what the problem with your device is.
If they can’t pinpoint a solvable issue with your iPhone or other product, they will send you a special AppleCare box for you to return your device to the store.
Then AppleCare associates will inspect your returned device themselves, determine whether or not the problem is covered under a warranty, and then send a brand new exchange back to you.
3. Make an Appointment With the Genius Bar
One of the things that set the Apple Company apart from their tech competitors early on was the in-store feature, the Genius Bar.
The Genius Bar allowed customers of Apple to bring their devices straight to qualified Apple employees and receive help fixing or inspecting those devices without an extra charge!
The Genius Bar is still in use today and setting up an appointment with an in-person Apple location near you may be the very best way for you to go through your warranty claim process.
Head to their Genius Bar Appointment webpage to easily set up a time to go in and get the process sorted out.
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Frequently Asked Questions
Even after understanding what Apple’s Warranties are and reading through the best way to file for a claim, you may still find yourself wondering about a few related topics.
Not to worry! We’ve answered the most frequently asked questions below!
How do I contact Apple about warranty?
Getting in touch with the Apple company and their associates to file your warranty claim is an important step, not to mention a good idea! Typically, Apple employees are happy to help you figure your warranty situation out.
To contact Apple about a warranty, you can call one of the phone numbers listed on their official website for technical support.
Otherwise, you can always make a reservation at the Apple Retail Store’s Genius Bar, where employees are working to solve problems for customers all day long!
What is covered under Apple’s limited warranty?
Apple has a Limited Warranty that you are right to wonder about! The Apple Limited Warranty covers not only your new iPhone product, but all of the Apple brand accessories that the iPhone comes with.
This counts for covering manufacturing malfunctions or problems for as long as a single year from the day the product was purchased.
Apple actually has a second type of warranty for accessories you purchase separately that did not come in the box with your iPhone, such as chargers or cases.
These are covered under something called the “Apple Limited Warranty for Accessories.”
What is included in Apple 1 Year Warranty?
Apple’s 1 Year Warranty includes covering a range of products under their brand’s umbrella, such as the iPod, iPhone, iPad, and of course, Apple TV, including any and all accessories that came with these products in their original selling package.
The warranty includes coverage of these items against any workmanship errors or material defects, and it counts for as long as one year after the selling date of the device.
What is covered by AppleCare?
With so many different expensive devices offered by Apple under different warranties, offerings like AppleCare can be confusing.
Basically, AppleCare+ is a kind of insurance policy. It covers any Apple Customer in the event that your device gets damaged, the battery is faulty, or other defects are discovered as long as they are discovered during the policy period of time.
The devices included under AppleCare+ are the iPad and its Apple Pencil, iPod, Apple Watch, Headphones, and of course, iPhone.
In Conclusion
In conclusion, the Apple Company does not allow its customers to file a warranty claim completely without their help; you’ll always have to interact with an Apple employee on some level.
However, this can be over the phone with the AppleCare department, allowing you to exchange your device for a new one through the mail, or it can be through the helpful in-person Genius Bar.
Though this keeps you from independently filing a claim, it is still an efficient way to work through technical device difficulties and get what your money is worth!