Audibel Hearing Aid Warranty? (What´s Covered + More)


audibel hearing aid warranty

What is Audibel hearing aid warranty and what is Audibel hearing aid repair? Well, you are at the perfect place to find the answer to such a question.

Worrying about hearing aids is not something most people think about. But for those with hearing problems, a hearing aid malfunction can be distressing. If you’re preparing for this scenario, you might wonder what Audibel’s warranty is.

Most of Audibel’s hearing aids come with a limited warranty of 24 or 36 months. The limited warranty covers repairs and replacement in case of defects. It does not cover batteries, accessories, or damage due to misuse.

When it comes to warranty claims, it’s never a one-size-fits-all solution. Let’s look at Audibel’s warranty in detail to get an idea of what to expect.

What Is Audibel’s Warranty for Hearing Aids?

Audibel’s typical warranty lasts for either 24 or 36 months, with a few devices having only 12. The hearing aid’s quick start guide will inform you of how long the warranty is for your device.

However, some of Audibel’s user guides do not explicitly mention the warranty. In this case, it’s best to call either the Audibel-authorized hearing professional that sold you the hearing aid or Audibel themselves.

Either one can advise you of your hearing aid’s warranty.

Here are the warranty periods of some of Audibel’s more popular products.

A4 IQ Hearing Aids Warranty

All Audibel A4 IQ Hearing Aids have a 36-month limited warranty. These include hearing aids that are receiver-in-canal (RIC), behind-the-ear (BTE), or custom-made.

Keep in mind that the warranty only covers defects and does not include accessories or damage you caused.

Audibel AMP Warranty

Audibel’s AMP Personal Audio Amplifier has one of the shorter warranties, having only 12 months instead of the usual 24 or 36. AMP’s limited warranty provides the same coverage as the rest of Audibel’s lineup – defects only.

Audibel Arc AI Warranty

Audibel Arc AI’s warranty depends on the model you have. Based on your Arc AI model number, your limited warranty period are as follows:

  • 24 months for Arc AI 1200
  • 36 months for Arc AI 1600, 2000, 2400, and the charger

Accessories Warranty

Unless otherwise specified (as is the case with Arc AI’s charger), Audibel’s hearing aid accessories do not come with any warranty. Of course, problems can and will arise, so contact your hearing professional for any problems.

What if You Can’t Find the Warranty Information for an Audibel Product?

If you’ve looked all over your hearing aid’s packaging and manuals but you still can’t find the warranty information, the next best step is to contact your hearing professional.

They are authorized by Audibel to sell their products, and as such, they can give warranty information.

If you’re unable to reach your hearing professional for some reason, you can call Audibel Customer Service directly at 1-800-769-2590. They’ll be able to give you the information you need.

What Does Audibel’s Warranty Cover?

Audibel only offers a limited warranty, meaning they’ll only cover defects on your hearing aid and nothing else.

If during the warranty period, you experience a malfunction on your hearing device, Audibel will likely repair or replace it for you free of charge.

However, if the problem is determined to be not a defect, your limited warranty will not cover you. Audibel will reject your warranty claim, and your hearing professional will likely charge you for any repair or replacement services.

What Isn’t Covered in Audibel’s Warranty?

Audibel is quite limited in its warranty coverage, only providing it for manufacturing defects. That means if you have a problem with the accessories of your hearing aid, such as batteries or earmolds, Audibel won’t cover you.

Your hearing professional, however, may have provided you with a separate warranty service. Make sure to consult them and ask for any options you can take.

In the worst-case scenario of neither entity providing, you a warranty service, you’ll have to pay for any repair or replacement costs out of pocket.

Hopefully, you won’t need to be in this situation at all.

How Do You Get Your Audibel Warranty Service?

If you’re having a problem with your Audibel hearing aid and need to use the warranty service, the first step is to contact your hearing professional. You’ll have to either bring in the faulty device to their office or send it to them at your expense.

Once your hearing professional has assessed the problem, they’ll advise you about the next step. If it is a defect, they will contact Audibel to get a replacement issued.

If it’s a repairable defect, they’ll perform the repair for you free of charge.

However, if for some reason you can’t contact your hearing professional, you can call Audibel’s customer service instead. They will give you advice on how to proceed with the next step.

As always, make sure you’ve done preliminary troubleshooting first before calling in for a repair. Your hearing aid’s user guide can walk you through some troubleshooting steps to see if the problem gets resolved that way.

What if You Try To Repair the Audibel Device Yourself?

Trying to troubleshoot your faulty device might tempt you to repair the device yourself, especially if you think you have enough tools to get it opened.

As cost-effective as it sounds, you should never do it. It’s just asking for trouble.

Attempting a repair by yourself will void any and all warranty your Audibel hearing aid has. That’s because there’s a chance you could break or replace something that doesn’t need repairing in the first place.

When in doubt, always bring your hearing aid to a professional.

Final Thoughts

Because of how important hearing aids, it’s vital that they’re made with the utmost care and quality, never exhibiting any problems unless in rare circumstances.

And that’s why Audibel is only offering a limited warranty – they’re confident with the craftsmanship of their products.

But if you somehow encounter issues with your hearing aid, all hope is not lost. Make sure you reach out to the professional that provided you with the device; they should be your first line of contact when getting repairs.

If your device is truly defective, then Audibel will take care of you.

References

https://www.audibel.com/hearing-aid-use-and-care/operations-manuals

https://www.audibel.com/find-a-professional

Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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