AT&T Warranty Claim (Successfully File A Claim By Yourself)


att Warranty Claim

Have you ever asked yourself or your friend what AT&T warranty claim is and how to successfully file a claim by yourself? Well, you are at the perfect place to find the answer to such a question.

Do you have a damaged smartphone, tablet, or other gadgets? Has your phone been stolen or lost? Learn how to repair or replace it. You may follow the progress of a warranty or protection claim for an AT&T device.

AT&T’s one-year warranty exists on most new Apple items and those Apple replacements. For all other brand-new devices, manufacturer warranties typically last one year. The typical warranty duration for replacement equipment, including Apple devices, is one year from the replacement date.

Let’s discover all you need to know about AT&T’s warranty: what is covered, what will nullify it, and how you can file a claim. 

How Do I Find Out if My Device is Under AT&T’s Warranty?

Keep an eye out for indications of liquid or physical damage that is not guaranteed by your warranty. Then, verify the duration of your device’s warranty:

  • Most new Apple products and those Apple replacements have one-year warranties.
  • Manufacturer warranties typically last one year for all other new gadgets.
  • The standard warranty period for replacement equipment (including Apple devices) is one year from the replacement date.

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What Can Void the Warranty?

The guarantee is nullified if your gadget is physically or liquid damaged.

Physical Damage

Verify with the manufacturer whether there is physical damage to your equipment. Some manufacturers could replace or repair your appliance.

You may also be protected if you possess an AT&T Pre-Owned gadget that you purchased online from us with a cosmetic flaw.

Otherwise, the manufacturer’s warranty will not apply to any damage to your equipment. The total purchase price of the new item will be charged to you if you return an item that exhibits any of these symptoms.

In addition, they’ll give you back the damaged item.

  • Device body or frame
    • Frame with cracks or damage
    • Missing buttons, screws, or keys
    • Unauthorized device modifications, such as new device casing, decals, paint, or other non-manufacturer modifications
  • Screens
    • A screen that is broken, chipped, or cracked
    • Deep dents or scuffs on the casing or the screen
    • Distorted image
  • Connector or port for charging a device
    • It is a charging port or connection that is bent, damaged, or loose.
    • A charging port or connection that is corroded or discolored

Liquid Damage

Consult the device maker if you suspect that your gadget has liquid damage. Some manufacturers could replace or repair your appliance; otherwise, liquid damage is not covered by the manufacturer’s guarantee.

Possess an Apple product? Check out Apple Support. iPods or iPhones damaged by a liquid are not covered under warranty, and AT&T does not support Apple device warranty exchanges.

If you send back a gadget with a damaged, missing, or activated liquid damage indication, they’ll charge you the retail cost of the new item and give you your broken device back.

Color of the liquid damage indication:

  • White: The gadget hasn’t come in contact with any liquid.
  • Hashmarks in purple indicates that the device hasn’t come in contact with water.
  • The device was in contact with fluids and became red or reddish pink.

Location of the liquid damage indication:

  • On the gadget, behind the battery covering
  • inside the battery case
  • the SIM card holder (for devices with sealed batteries)

How Do I Add or Remove Device Protection?

Read the information about device protection. Find out how to enroll and which protection plan is best for you.

To include or omit:

  1. Visit the account summary page. If prompted, log in.
  2. For the gadget, you wish to install device protection on, navigate to My devices and select Manage add-ons.
  3. Select Device protection after searching for Explore add-ons.

How Do I File a Claim and Check the Status?

A claim must be submitted within 60 days after the occurrence. Gather the following data to get started:

  • Brand and model of the device
  • Lacking a wireless passcode? Find out how to change your passcode)
  • Date of the harm or loss

Contact AT&T’s claims provider after that. On weekdays from 8 a.m. to 10 p.m. ET and on weekends from 9 a.m. to 9 p.m. ET, visit the Asurion webpage or dial 888.562.8662.

Once you’ve submitted a claim, get in touch with Asurion to find out how things stand.

Can I File a Device Protection Claim at an AT&T Store?

You cannot submit a claim at an AT&T store because Asurion handles all of its claims. You can submit an insurance claim if you have one of AT&T’s protection plans and want to:

  • Visit the Asurion webpage
  • Contact Asurion by phone at 888.562.8662 Hours are 8 a.m. to 10 p.m. ET from Monday through Friday and 9 a.m. to 9 p.m. ET on the weekends.

Read also >> Asurion Warranty Claim (Successfully File A Claim By Yourself) 

How Much is Device Protection?

Pick one of the following:

  • For a 4-pack of AT&T Protect Advantage devices, each enrolled account costs $45 per month (covers up to 4 eligible smartphones)
  • Pricing for AT&T Protect Advantage for One depends on the enrolled device model
    • $14 for gadget levels 1 and 2 for each enrolled mobile number
    • $17 Gadget Levels 3 and 4 for each registered mobile number

Protect Advantage for 1

What you should know before enrolling:

  • 3 loss, burglary, and physical damage claims
  • Two claims for handling-related incidental damage
  • Unlimited claims for failures outside of the warranty
  • Insurance is not required. There is no cost associated with cancellation.
  • Maximum device value per claim is $3,500
  • When you submit a claim, you must pay a service charge and deductible that are not refundable.
  • Service charges and deductibles range from $25 to $275.
  • You can get a new, reconditioned, or remanufactured replacement.
  • Device protection product terms and conditions include enforceable arbitration clauses.

Protect Advantage for 4

What you should know before enrolling

  • When you submit a claim, there is a non-refundable deductible or processing fee needed.
  • Service charges and deductibles are between $25 and $275.
  • 8 joint claims for loss, burglary, and structural harm (excluding handling-related accidents) each calendar year.
  • 6 joint claims for handling-related unintentional damage per calendar year.
  • Any number of claims for covered displays and malfunctions, including battery replacements.
  • The maximum device value per claim is $3,500.
  • You could get a new replacement or an AT&T Certified Restored one.
  • Insurance is not required. There is no cost associated with cancellation.
  • Device protection product terms and conditions include enforceable arbitration clauses.

Additional Disclosures for New York Buyers

  • Call 800-331-0500 to get Protect Extended Service Contract for 1 or 4, Protect Extended Insurance for 1 or 4, or ProTech for 1 or 4 individually.
  • The cost of Protect Insurance for one will be lowered by $0.25 (Tiers 1-3) and $0.50 (Tiers 1-4) if you’re enrolled in Protect Insurance. It can demonstrate that you have acquired and are maintaining a supplementary extended service contract (Tier 4).
  • A part of your contract purchase price will be reimbursed to AT&T by the insurer, CNA, under the terms of a restricted license that AT&T holds in New York (license #LR-1133676) to sell insurance on wireless communications equipment. If you acquire the insurance, the insurer will pay AT&T. The amount of money AT&T receives depends on the item you bought. Please get in touch with a sales representative for further details regarding payment.

You can see more details on the AT&T brochure

How Much to Replace a Device?

When you submit a claim for a replacement phone, you are accountable for the associated deductible. Along with your protection plan’s monthly fee, this is also charged.

How Much is The Standard Deductible to Replace a Device?

Depending on the gadget, deductible expenses may cost as little as $25 or as much as $225.

What is the Difference Between a Warranty and Device Protection?

If something goes wrong with a gadget while it is covered under warranty, the maker will fix or replace it.

Device protection is a paid service. Loss, stealing, and damage are all covered, and it also covers flaws for which a guarantee is not offered.

Conclusion

The majority of brand-new Apple products and those Apple substitutes come with AT&T’s one-year guarantee.

Manufacturer warranties generally last one year for all other new gadgets, and the standard warranty period for replacement parts, including Apple products, is one year following the replacement date.

References

https://www.att.com/support/device-protection-warranty/

Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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