Asurion Warranty Claim (Successfully File A Claim By Yourself) 

asurion Warranty Claim

Do you know what Asurion warranty claim is or how to successfully file a claim by yourself? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

According to the Asurion website, approximately 20% of people will either lose or break a phone this year.

If you fear this might happen to you, getting a protection plan for your phone, devices, tech, or appliances might be the peace of mind you are looking for. 

Asurion claims for phones, devices, and home tech can be made online at If you are making a claim under an appliance protection plan, you will need to contact Asurion at 855-328-2847. 

You may not have thought through what you would do if you lost or broke your phone. Or you may be a person who has had this happen to you and know how disruptive and crazy-making it can be.

Read on for everything you need to know about filing an Asurion warranty claim by yourself. 

What is Asurion?

Asurion offers a variety of protection plans for a wide variety of home electronics, including your phone or other devices, any home tech, your home appliances, and your computers. 

Their protection plans offer repair services as well as replacement services, so you don’t have to be without a device or scramble to find someone to repair your computer or refrigerator at the last minute. 

Asurion also has nationwide retail stores where you can bring your tech for repair. 

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What Type of Insurance is Asurion?

Asurion offers protection plans for a monthly fee that insures against loss or damage. These are above and beyond any manufacturer’s warranty that is included in the price of your item. 

Asurion protection plans insure against wear and tear, defects, power surges, mechanical or electrical breakdowns, and environmental factors. 

In addition, many plans insure against theft or damage.

Most plans will require a deductible, which is estimated to be around 10-20% of the cost of the original purchase price. 

What Do Asurion Plans Cover?

Plans will include repair services or replacement. Replacements may be made with certified refurbished devices or appliances, or you may receive a gift card or check for the cash value of the replacement (which may also include any tax you paid).

You will need to have purchase receipts to sign up for a protection plan. 

Also, remember that you will need to sign up for a protection plan within 30 days of purchasing your product. 


For your phone, an Asurion plan will insure against loss or damage, screen breakage, defects, water damage, or accessory problems, and will provide unlimited battery replacement. 

Home Tech:

If you have a home tech protection plan, you can insure an unlimited number of appliances. This includes computers, smart watches, speakers, TVs, tablets, security systems, gaming systems, smart thermostats, and more. 

With the home protection plan, Asurion offers live tech support, device protection, and data security. 


Asurion also protects your home appliances–this includes washers, dryers, fridges, ovens, microwaves, cooktops, and more. Asurion offers in-home repair visits or replacement coverage if an appliance can’t be repaired. 

Does Asurion Give Replacement Phones?

Each claim is different, and you will have to describe in detail what the problem is with your phone. If it can be repaired, Asurion will arrange any repairs and will determine the time frame for repairs. 

If your phone needs to be replaced, it may be replaced with a new or refurbished phone.

If you are getting a replacement phone, Asurion makes every effort to ship out your replacement by the day after you file your claim (some even ship the same day). 

Most plans will require a deductible. 

Can I File an Asurion Warranty Claim by Myself?

Asurion wants to provide peace of mind for its customers, so the claim process is fairly simple and can be done entirely online for tech and devices.

For Phones: 

You can start your claim here on the claims page. 

For Home Tech:

If you have a home tech plan, you can start here on the website. 

For Appliances:

If you have a home appliance protection plan, you will need to start by calling Asurion at 855-328-2847.

Steps to Self-Filing an Asurion Claim for Your Phone

Asurion claims they ship out 96% of replacement phones by the day after completing a claim, so you shouldn’t be without a phone for too long if you experience loss or damage. 

If you are filing a claim for a lost or broken phone, you will need to start with some basic info about your phone, including your mobile carrier and the make and model of your phone. 

  • You will need to describe what happened in detail (loss, damage, etc.)
  • You will need to provide a billing address and a shipping address so a replacement phone can be sent if need be. 
  • You will need to provide a payment method for any deductible you owe over the terms of your plan (most plans have a deductible). 

According to the website, filing a claim should take less than 10 minutes.

If you run into any issues, you can also contact their customer service department directly at 855-328-2847 or online.

Tips for Filing an Asurion Claim

According to Asurion, there are a few ways you can make the claims process even easier. 

  • Make sure your phone’s make and model match what is on your Asurion protection plan. 
  • Make sure your billing and shipping address are the same, if possible. 
  • Report any loss or theft to your carrier first, and then submit the claim to Asurion. 

How Do I Track My Asurion Claim?

You can track your claim at any time on the website. You will need to enter the same information as above in order to access your claim. 

Do I Have to Send My Broken Phone to Asurion?

Part of the peace of mind of Asurion is that you can get a new phone within a day if your phone is broken and unusable.

Keep in mind that if they send you a replacement phone, you will need to return your broken phone with the label that is included with your replacement phone. 

It’s a good idea to return it right away, as phones received after a 10–15 day window may be assessed a “nonreturn charge.” This information will be included in your contract. 

In addition, if your phone was lost and now is found, you will need to contact Asurion so you can mail it back. 

Is Asurion Good?

Asurion gets fairly good reviews for its repair services and protection plans. According to, Asurion gets 3.99/5 stars with 2,500 reviews, rating it generally satisfactory. 

According to, Asurion gets 4.5/5 stars with 3,654 reviews.

The company received an A+ rating from the Better Business Bureau. 

Customers report that they find the claim process easy and enjoyed getting a replacement phone so quickly. In addition, Asurion enjoys good reviews for knowledgeable and informative tech support. 

The company has been around for over 20 years and enjoys multiple self-reported happy customers. According to the website, they serve around 300 million customers each day. 

In addition, they have received a slew of awards for both customer service and workplace satisfaction. 


When Can I Sign Up For An Asurion Protection Plan?

Keep in mind you will need to sign up within 30 days of purchasing the product. 

How long do you have to file an Asurion claim?

It’s a good idea to file a claim as soon as possible, though typically the claim must be reported within 60 days. These terms will be in your contract. 


Should you get an Asurion protection plan for your tech or appliances? If you don’t want to go with a manufacturer’s extended warranty, Asurion offers another option. 

The process at Asurion seems to be streamlined and effective–rather than having to wait on hold to file a claim that may not even be approved. 


Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of

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