Anthropologie allows returns of all furniture that is in a saleable condition within 30 days. Customers can accept a refund or an exchange unless they no longer have the original sales receipt, in which case only an exchange can be made.
Refunds are credited via the original payment method. Items bought in store must be returned to a store and furniture bought online must be mailed back.
In the rest of the article, we are going to have a look at the full policy for returning furniture to Anthropologie in detail to answer all potential questions about it.
Where Do You Return Anthropologie Furniture?
The process for returning your Anthropologie furniture will differ depending on whether you picked it up from a brick-and-mortar store or had it delivered, such as via the company’s Unlimited Furniture Delivery.
If you purchased your furniture at a store and collected it from there yourself, you must return it to a physical Anthropologie store. You can do this at any location. A list of all available store sites is available on Anthropologie’s website.
Items that were bought at one of the independent department stores can only be returned to the same store and will not be accepted at other locations.
If you got your furniture delivered, it will need to be returned by delivery as well. There are a few ways to do this.
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For furniture that was originally delivered by Anthropologie’s delivery service, you can contact them directly, and they will organize for the items to be picked up from the address they were delivered to. This pickup will not cost you anything, but the fee that you originally paid for delivery will not be refunded.
If your furniture was originally delivered by UPS, you will need to contact Anthropologie in order to receive a return label.
There is a charge of $5.95 for this label, which covers the shipping cost. This money will be deducted from the amount that is returned to you for your refund.
Alternatively, if you would prefer to handle the shipping yourself, you can post your return to the following Anthropologie return address at your own cost:
ANTHROPOLOGIE
ATTN: RETURNS
501 WINDY RIDGE ROAD
INDIANA, PA 15701
USA
How Much Time Do You Have to Return Anthropologie Furniture?
There are multiple different rules for how many days you have to return an item to Anthropology, but you will always be able to do so within the first 30 days.
If you received your item through Unlimited Furniture Delivery, you are only able to return it within the first 30 days. These 30 days begin being counted from the date that the furniture is delivered to your home.
For furniture that you bought and collected from a brick-and-mortar store, you can get a full refund within 30 days of purchase, but you also have further options if this time has passed.
For the holiday season of 2022, Anthropologie is allowing items purchased between October 1 and December 31 of the same year to be returned all the way up to January 31, 2023.
This temporary policy allows, at its maximum, returns to be performed almost 4 months after the original purchase.
What Is the Refund Process When Returning Anthropologie Furniture?
If you would like a refund for your returned Anthropologie furniture rather than an exchange, this can be accommodated. The refunds follow a structure of timeframes that varies based on how you bought and are returning your products.
If you are returning your furniture to a physical store, bring your original sales receipt, and Anthropologie will be able to credit you the amount you paid for it through the payment method that you originally used when buying it.
Anthropologie will credit you this money between 1 and 3 days after you return the item. The money might take 1 or 2 billing cycles before it actually appears in your account, however.
If you ordered your furniture for delivery and are therefore returning it the same way, your refund will take a little bit longer.
The item will need to be processed first. This will usually take 1 or 2 weeks but may be delayed even further if there are slowdowns with the transportation.
Once the item is processed, the remaining timeframe is identical to the one that is observed in-store – namely, a further 1 to 3 days before the refund is credited and another 1 or 2 billing cycles before the money becomes available to you.
Can You Exchange Anthropologie Furniture When You Return It?
Anthropologie does allow you to exchange the furniture you are returning rather than take a refund if you choose to do so.
If you are returning your item to the store, you will be able to go through the process there. If you are returning your item by post instead, you will need to contact Anthropologie ahead of time to set this process up.
If you do not do this, you will be refunded with the money credited back to your original payment method as this is the default procedure.
If you do choose to exchange your Anthropologie furniture on return, you may be charged an additional shipping fee for the new item.
An exchange will be the only option you can take if you are returning your furniture without the original sales receipt. Refunds will not be provided by Anthropologie in this situation.
When you perform an exchange, the exchanged item must be of equal value or greater in order to qualify.
If you return your item for an exchange because you do not have the original sales receipt, the price that will be used will be whatever the same item is selling for at the moment of return. This means that if the price of the item has dropped since you bought it, you may potentially not end up getting all of the value back from it upon return.
Conclusion
Anthropologie is fairly reasonable with their 30 day return policy for furniture, which even includes a pickup where suitable, but full refunds are only provided if you have your original sales receipt, so make sure you do not lose it.
References
https://www.anthropologie.com/anthroliving/furniture-returns