As a customer, you know that things don’t always work out the way that you hoped with any service that you might be using, so you want to be able to get in touch about your issues so that they can be resolved as quickly and painlessly as possible.
If you have any AmeriGas customer service complaints, you can contact them through their website, by email, or by phone at 1-800-263-7442.
Read on to find out the options you have, how they are likely to respond, and what kind of experience you can expect from the process.
What Is AmeriGas?
Before we get into the specifics of their customer service complaints options, we should first talk a little bit about what the company is and what they do.
AmeriGas is a propane distributor in the United States, and it is actually the largest of its kind based on the volume of propane fuel that they sell every year.
The company was founded in 1959 and has grown to be a giant within the industry over the last 60 years. By 2018, they were reporting revenue of almost $3 billion and employed more than 7,500 people.
How Do You File A Complaint With AmeriGas?
The bigger a company is, the harder it can sometimes feel to actually get in touch and have your voice heard – particularly when you have a complaint or an issue that you need to raise.
If you have a problem with the service that AmeriGas provides, they offer a few relatively straightforward options for getting in touch directly: you can call their customer support line, you can email them, or you can contact them through their website.
By Phone:
- The phone number for the AmeriGas customer service team is 1-800-263-7442.
- If you have an emergency that needs to be addressed, you can use the AmeriGas emergency number, which is 1-800-805-0659.
By Email:
- The customer service email address for AmeriGas is: [email protected]
Online:
- To start your complaint, you can visit the Contact Page for the AmeriGas customer service team.
- On the page, you have a few different options depending on whether you are a new customer, an existing customer, or you need help with a specific problem.
- If you have a complaint about the service, then you will probably already be a customer, in which case you can login to your account and initiate your complaint from there.
How Does AmeriGas Respond To Complaints?
Of course, being able to get in contact with a company is just the first step. What actually happens next? What happens when you send an email or call AmeriGas on the phone?
Well, many customers find the complaints process at AmeriGas, and their customer service in general, leaves a lot to be desired.
If you are trying to get in touch over the phone, you may find yourself waiting for a long time to be put through, with some customers reporting that they were left on hold for an hour or more. Additionally, their local offices are often “closed to the public” which makes communicating with them even more challenging.
You will generally find yourself talking to a representative in a foreign call center, who may struggle to understand your issue and will have limited ability to intervene on your behalf or help you in any significant way.
Even if you do manage to get through to somebody, a lot of customers also claim that AmeriGas are not particularly helpful or efficient when it comes to dealing with your issue.
People are left waiting for responses for days while waiting for a missing delivery and find themselves having to contact the company over and over again before anything gets done – if it gets done at all.
Does AmeriGas Get A Lot Of Complaints?
Unfortunately, if you do have a complaint that you would like to file about the service then you are not the only one.
As such a large company, AmeriGas do receive numerous complaints on a regular basis, and they do not have the best reputation online.
On Trustpilot, they have a score of just 1.1 out of 5 stars, with 98% of their reviews being only 1 star. Even on review websites where their score is a little better there are still a lot of negative comments about the customer support process.
Over at consumeraffairs.com, the company has a 3.5/5 star rating, but there are still hundreds of 1-star reviews that mainly talk about having a very bad experience when trying to communicate with the customer service team.
The most common complaints about AmeriGas customer service tend to be:
- Foreign call centers with agents that are difficult to communicate with.
- Customer service agents being unhelpful and impolite.
- Long hold times.
- Nothing being done or needing to call multiple times for a response.
- The company being very uncommunicative about what they are doing to help.
What Other Options Do You Have?
So, if you do have a complaint that you want to file, and you are finding yourself at a bit of a loss as to what to do or where to turn next, what other options do you have?
Social Media
One of the best ways to get a response from a company that is not getting back to you about a significant issue is to make your complaint more public. You can try using social media to get your voice heard, as companies don’t want other users to see that you have a problem that has not been dealt with.
Tagging or commenting at AmeriGas in places like Facebook or Twitter are often helpful ways to be noticed, and the company does tend to respond relatively quickly to public comments that are made on their profiles.
You will likely get a private message within the same business day that will follow up further.
It would be nice if you didn’t have to go to such extreme measures to get a timely and sincere response, but users do report having positive experiences with the AmeriGas customer service team through their social media platforms.
Review Websites and Online Communities
If you still aren’t happy with the service that the company is providing, then you should make sure to head over to a review site or other community so that others can be aware of your experience too.
Trustpilot and consumeraffairs.com are good places to voice your concerns, and there are even public communities like the “AmeriGas consumer complaints” Facebook group where you can discuss your issues in more detail with other customers.
This also allows you to bring your complaints to the company as a group, which means you are more likely to be heard.
Summary: AmeriGas Customer Service Complaints
So, how do you make a complaint about AmeriGas? Well, they have some simple and straightforward ways for you to contact them directly.
You can call, email, or log in on their website and file a complaint there.
Unfortunately, many users report negative experiences with the customer service that AmeriGas provides through their direct channels, so you may need to resort to communicating with them on social media or flagging your issue in a wider community to get the response that you deserve.