Amazon Warehouse Return Policy (What’s Covered, Claims)

Amazon Warehouse Return Policy

Amazon is one of the largest online stores in the world. Because of this, they’ve expanded to include additional sections on their website including Amazon Warehouse.

A place you can get great deals on brand-name items. These are items that are slightly used, pre-owned, or come in open boxes.  

When you need to return an item purchased at Amazon Warehouse, they make it simple. Just like any other Amazon return, you’ll print a label, package it up, ship it off, and wait for a refund. It’s that easy.

Amazon Warehouse Returns

There are some things you should keep in mind about the return policy that applies to their Warehouse extension of the store.

No deals are final and Amazon pushes for your satisfaction. Some things you should know about returns include the following: 

  • Items shipped by can be returned within 30 days of the original delivery date
  • Warehouse items may have a separate return timeline if coming from a third-party seller and you should check the items product page for more information on differences
  • Amazon Renewed items sold within Amazon Warehouse do have a separate timeline and can be returned within 90 days of the original receipt of shipment
  • Most products, delivered in the US, are eligible for free returns including eligible Amazon Warehouse items

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Differing Return Policies

Some items from Amazon Warehouse have more specific return policies than traditional Amazon items and that should be noted. Here are the technicalities for you to check out:

Open-Box or Used Items

These types of products follow the same 30-day return policy as the rest of Amazon.

Returning Certified Refurbished Products

These products sold through Amazon Warehouse have a longer return timeline of 90 days before coming ineligible. 

Return Policy for Sellers

Being a seller on Amazon Warehouse may also call for returns from time to time. However, Amazon’s policy states they will only reimburse a seller for items lost or damaged while under the control of Amazon.

This covers items under the control of partnered carriers, fulfillment centers, or at the time of delivery. Should something happen Amazon will pay the replacement value for the lost or damaged inventory.

What Can’t Be Returned? 

Before making a purchase, it’s important to note whether or not the item can be returned. Especially if it’s a large purchase or a trial product. So, what does Amazon Warehouse not accept for returns? 

These items include:

  • Laptops, kindles, and desktops more than 30 days after delivery
  • Items classified as hazardous or flammable (you’ll need to contact the direct company regarding a refund or more information) 
  • Any product missing a UPC or Serial Number 
  • Downloadable software products 
  • Online subscriptions after access
  • Gift cards 
  • Prepaid gaming cards (World of Warcraft, Xbox 360 Live, etc)
  • Certain jewelry orders
  • Certain health and beauty products
  • Grocery orders
  • Open software
  • Items with special shipping restrictions 

It’s important to note that Amazon does not process or accept returns from third-party sellers. Any products purchased from a third-party seller will be subject to the individual seller’s return policy. 

If the item, you purchased is available for return it will state so next to the product listed in Your Orders.

And if the item is non-returnable but shows up damaged or defective, you can utilize the same Your Orders tab where there will be an option to return for the reason for the defect.

Or contact Amazon directly. 


One of the most important parts when making a return is receiving a refund for the product. The reimbursement will vary depending on processing time, shipping costs, or restocking fees.

Regardless of the amount, it will typically be refunded back to the method of original payment. If you’re unsure of the method of payment you used, be sure to check the Your Orders tab and select the item you’re planning on returning.

How Long Will The Refund Take? 

Refund times through Amazon vary depending on the method of payment. Generally, after the item is picked up by the carrier it can take up to two weeks to be received and processed by Amazon. Certain items can even take up to 30 days. 

Upon arrival and processing time of 3-5 days, payments are sent back to the original payment method. The refund time for each method varies.

Credit cards take 2-5 business days and Amazon gift cards take only a few hours. 

Payments made by debit card, checking account, or SNAP EBT Card, generally take up to 10 business days.

Whereas a prepaid credit card can take up to 30 days for reimbursement. Something to keep in mind when online shopping. 

Instant Refund

In some cases, there is an instant refund option. For items that have been purchased using either a credit card or gift card may have the choice of an instant refund.

These items are still required to be returned to Amazon within 30 days. 

Partial Refund & Restocking Fees

In some cases, like when a product is returned outside the acceptable 30-day window, you’ll receive a partial refund or have to pay a fee. 

You won’t need to worry about this if the product is defective or damaged. Or if you change your mind about a product, as long as it’s within the 30-day window, it’s free to return. 

In some scenarios like when the item is in perfect condition, but you forgot to slip it in the mail for a few weeks, you’ll receive a partial refund. The exact amount differs and follows direct Amazon guidelines per product type.

Final Thoughts

If you’ve never shopped at Amazon Warehouse, you’re missing out on a great opportunity to score even better deals on every day and name-brand products.

While they’re pre-owned or used, they’ve been refurbished and should be good as new. 

If for some reason your Amazon Warehouse product comes defective or damaged, or you just change your mind, they’ve got your back.

Amazon makes it easy, gives you plenty of time to make the return, and gives you peace of mind when making your next Warehouse purchase.


Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of

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