Do you know what Amazon’s return policy for cash delivery is? Well, you are at the perfect place to find the answer to such a question.
Some people enjoy the flexibility offered by cash on delivery (COD) payments. COD may be a convenient option for shoppers who don’t have a credit card or are afraid of potential security breaches.
According to Amazon’s return policy for cash on delivery, it will take 5-7 business days for the refund to go through after the return process has been initiated.
Unfortunately, COD transactions don’t always work out. This article will explain what COD is and how to handle Amazon’s return policy regarding it.
How Does Cash on Delivery Work?
COD works by allowing registered Amazon members to shop online normally, then select the “COD” option as a payment method at checkout.
Amazon will provide the total amount of cash (including fees) that the buyer will need to be ready to pay at the time of delivery.
COD isn’t right for everyone. As of 2022, Amazon currently appears to offer cash on delivery only for Egypt. Even for those users who can make use of COD, the transaction must meet several requirements, including:
- The total cost of the order must be less than 25000 EGP
- The order can’t be paid for partially by credit card and partially with cash
- Purchasing an extended warranty will keep you from being able to use COD for payment
- Certain order items simply aren’t eligible for COD payment
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The Amazon Cash Payment Option
Despite all these requirements, Amazon does have a similar option for customers who would like to use cash for their online purchases.
The Amazon Cash option allows buyers to receive a one-time barcode or verification code, enter a participating store, and either use a kiosk or talk to a cashier to add up $500 to their Amazon account balance.
While this isn’t exactly the same as COD, Amazon Cash still allows you to flexibly use cash instead of a credit card or a bank account to shop online.
However, as the official Amazon FAQ states, “Amazon Cash transactions are non-refundable, except as required by law.”
How to Start an Amazon Return
The Amazon return process begins with the Online Returns Center, which allows you to view your orders, select the item you want to return, and answer questions about why you wish to initiate the return.
You will also have the option to choose your preferred form of refund.
The returns center will also give you the option to choose how to return your item(s), as well as specific instructions related to returning your item based on which return option you selected.
After initiating the return process, you will be able to track your return through the list of orders on your Amazon account.
Amazon Refund Policy for Cash on Demand Purchases
If you are in one of the select geographic areas that can use Amazon’s official COD payment option, you have a couple of options for refunds.
After initiating a return through the Amazon Returns and Refunds online help center, you can select a specific refund method based on how you paid for an order.
If you purchased an order using the COD option, you can receive a refund in the form of either a bank account credit or a gift card. The former option takes 5-7 business days for the refund to go through after the return process has been initiated. The latter option only takes a single business day to refund your money.
When refunding a COD purchase, Amazon can potentially transfer your refund balance from an electronic gift card to a bank account if you change your mind about which refund format you prefer.
However, once you’ve used any portion of your refund balance, Amazon will no longer be able to transfer any refund credit to a bank account.
The refund process won’t automatically start once you’ve initiated the return process. In fact, Amazon won’t begin processing your refund payment until after the physical return has been processed.
This can take up to a week. If you ever have cause for concern about the progress of a refund, you can contact Amazon directly for help.
Amazon’s Return Policy
In the US, Amazon offers refunds on nearly all items as long as the return occurs within 30 days of delivery.
Some products have a slightly longer return window, depending on the type of item it is. For example, baby items have a 90-day return period.
However, within the Amazon-Egypt network (which offers COD), Amazon and most of its sellers only offer a 15-day return and refund window.
Fortunately, the same principle of certain items having a longer return window still applies. For instance, you can return baby items to Amazon. eg within 30 days of delivery.
Most third-party sellers hold to the same return policies as Amazon Fulfillment Services. Regardless of their return window, third-party Amazon. eg sellers must give customers options to return their items free of charge with a prepaid return label, ship to a return address within the country of Egypt, or provide a full refund on an item that doesn’t need to be physically returned.
Certain items can’t be returned to Amazon. eg for a refund, including opened mattresses, prepaid game cards, and grocery items.
Refunds Without Returns and Partial Refunds
Refunds Without Returns
Some items may qualify for refunding without physically returning the order. Amazon does not have an explicit list but will notify you if your order qualifies.
Either a customer service representative or the Online Returns Center will provide the necessary information for you.
Partial Refunds
Certain types of items, or items in a certain condition, may receive only a partial refund from Amazon (regardless of payment type, COD, or otherwise).
For example, if you return an item in the same condition that you received it in, but you return it later than 15 days after delivery, you will only receive 80% of the purchase price.
If you take physical media (such as CDS or vinyl records) out of their original packaging, or if you return an item that has been damaged or is otherwise not in the same condition that you received it in, Amazon will only refund a maximum of half of the order’s purchase price.
Lastly, if you return a video game or software that does not have an issue caused by either the seller or Amazon itself, you won’t receive any refund at all.
Conclusion
We hope this article has demonstrated that returning Amazon items that have been purchased through Cash on Delivery doesn’t have to be a pain!
For the most part, you can follow the same steps that you normally would for an Amazon return and refund.
As long as your item falls within the usual umbrella of returnable products, you can receive a refund from your COD purchase as either a gift card or a bank credit.
Within 5-7 business days of your return processing, you can expect to have your money back in your account!