5 Common Problems with Widex Hearing Aid (Troubleshooting)

widex hearing aid problems

Do you know what the common Widex hearing aid problems are? Well, you are at the perfect place to find the answer to such a question.

Some technology is much more important than others, and your hearing aids have to be at the top of that list.

You want to be sure that they are working fully and comfortably at all times, so you need to know what kind of issues you might face with different brands.

In this article, we’re going to go over the 5 most common problems that users find with Widex hearing aids, how to fix them, and more – so that you know what to expect from the product and what to do if something goes wrong.

What Are Widex Hearing Aids?

Before we get into the issues that people tend to have with their hearing aids, we should first take a look at what Widex offers and who they are.

Widex is one of the most well-known manufacturers of hearings aids in the world, and it is currently the sixth-largest company in the industry.

They produce a number of different products and actually introduced the first ever 100% digital in-ear hearing aid to the world in 1995.

The company was founded in 1956 and now employs around 4,000 people worldwide, reaching markets in nearly 100 countries.

They have a range of hearing aids to choose from, including:

  • Widex Moment and Widex Moment Sheer
  • Widex Evoke
  • Widex Beyond and Widex Beyond Z
  • Widex Unique
  • Widex Custom

They are a highly respected and well-reviewed company overall, but you won’t find a hearing aid on the market that doesn’t run into problems every now and then.

Read also >> Widex Hearing Aid Warranty? (What´s Covered + More)

5 Common Problems With Widex Hearing Aids

So, what kind of issues do people generally find with Widex hearing aids? Let’s take a look at some of the most common problems that you might face.

1. They Are Not Connecting

One of the things that people find most complicated with any digital hearing aid is always connectivity – and Widex products are no different.

Many of their products are controlled remotely through a mobile application, and people sometimes have trouble getting them to link up with the device.

Most of their hearing aids can be managed manually to some degree, but you won’t be able to access all of the features without connecting them to your phone.


  • For a battery-powered Widex hearing aid, try turning them off and on again.
  • For a rechargeable Widex hearing aid, press the button on the hearing aid itself for six seconds to turn it off, then for six seconds again to turn it back on. If this doesn’t work, put them in the charger for 10 seconds or until the light turns green, then try again.
  • You can also re-match your hearing aids to your device.
  • There may be sources of Bluetooth interference nearby or barriers that are blocking or interrupting the signal.

2. They Are Not Producing Sound

Of course, the most significant problem that you can face is having no sound come out of your hearing aids at all. It’s a relatively rare problem with Widex products, and it is usually a temporary issue but, in some cases, it can be a sign that something quite significant has gone wrong.


  • Check whether the hearing aid is blocked with earwax or debris and see if there is any visible damage.
  • Ensure that they are switched on and the batteries are charged.
  • Switch the hearing aid off and on again.
  • Turn up the volume.
  • Try changing the programs and settings to see if there is any difference.
  • Use a hearing aid battery tester to see if the batteries need replacing.

3. They Are Too Quiet

Another relatively frequent issue with Widex hearing aids is that the sound they are producing is simply not loud enough. While this can be manageable, it really limits the benefits that they are supposed to provide.

Often, this issue is related to the settings within the device, but it can be a sign of a blockage or failure in the hearing aid as well.


  • Turn up the volume directly on the hearing aid or in the app.
  • Try changing the programs and settings to see if they make a difference.
  • Check whether the hearing aid is blocked with earwax or debris
  • Consider scheduling a hearing test to see if your hearing has changed.

4. They Sound Distorted

You might also find that the sound coming through your hearing aids sounds distorted or otherwise different from what you expect.

This can range from being a slight distraction or annoyance to making voices very difficult to understand.


  • If you have removable batteries, have a look at the contacts to see if they need cleaning or are corroded.
  • Try changing the programs and settings to see if they make a difference.
  • Inspect your hearing aids for physical damage.

5. They Are Giving Feedback Or Whistling

One of the most frustrating issues with hearing aids is when you get a significant whistling sound or noticeable feedback.

You will probably have experienced this at some point or another, particularly while you were setting your hearing aids up, but it should not be occurring once they are properly configured.


  • Try removing and reinserting the hearing aid to see if they were not inserted correctly
  • Turn down the volume to see if the sound is leaking around the earmold or through the vent, which might need to be adjusted by a professional.
  • The hearing aid might not be fitted correctly, especially if your weight has considerably changed recently. Again, a professional can refit them for you.
  • For behind-the-ear models, check where the tubing is fully connected or has become damaged.

What If I Can’t Solve My Widex Hearing Aid Problems?

If none of the troubleshooting tips above help to solve your problem, then you can head to the document library on the Widex website and read the guide for your specific make and model.

The next step is to get in touch with a hearing care professional.

They will be able to assess ongoing issues and sort out any repairs or replacements that you might need.


So, what are the common problems that people find with Widex hearing aids? You might have trouble connecting them to your device, they might not switch on or produce enough sound, or you may have issues with distorted sounds or feedback.

Fortunately, these problems are infrequent and usually have a relatively quick fix. If you can’t solve the issue yourself, then you should contact your hearing care professional to get things sorted out.




Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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