Home Depot Paint Return Policy (What´s Covered + More)

Home Depot Paint Return Policy

Have you ever asked yourself or your friend what Home Depot’s paint return policy is or can you return paint to Home Depot? Well, you are at the perfect place to find the answer to such a question.

Home Depot prides itself in offering exceptional customer service to its patrons. The Home Depot Paint Return Policy is no exception.

Home Depot will accept the return of paint and unpainted wallpaper purchased from them within 90 days of receipt with a valid receipt for a full purchase price refund. Additionally, if you are unhappy with the color of your paint or if there is any color defect, Home Depot offers a partial or full refund based on the amount used or discarded.

In addition to these services, Home Depot will also provide a quality assurance guarantee and help exchange non defective items such as unused gallons for a new color or sheen of the same quality.

Customers should keep in mind that only in-store customers can be eligible for any quality assurance guarantees and exchanges.

Lastly, many stores offer a color-matching service so you can bring a sample of what you are trying to achieve in order to find an exact match every time. All of this ensures that Home Depot provides excellent customer care at all times.

Home Depot Paint Return Policy 

Yes, you can return paint to Home Depot. Home Depot’s paint return policy offers customers a generous period of time in which to return any unused paint purchased, as long as it’s within 90 days from the date of purchase.

Additionally, the paint must be in its original container and in like-new condition for Home Depot to accept the return.

In exchange for the paint, customers will receive a full refund minus any charges applied for shipping and handling fees.

The policy provides an effective way for customers to try out different paints without fear of being stuck with something they don’t like or won’t use.

This allows them more freedom and flexibility when deciding which type of paint to buy.

Read also >> Why Is Home Depot’s Customer Service So Bad? (3 Reasons Why)

What’s Covered 

Home Depot’s paint return policy is both reasonable and fair. Unused paint must be in its original container and in like-new condition in order to be eligible for a refund.

Fortunately, customers can check the condition of paint before making a purchase by viewing samples at the store. If any problems do arise with purchased paint, exchanges are available if it is unused and still in its original container.

However, it’s important to note that Home Depot will not accept returns if the paint is not in its original container or if it has been damaged due to misuse.

As a result, customers can have peace of mind knowing they won’t have to worry about being out of pocket if they encounter problems with their purchases.

How to Return Paint 

Home Depot strives to make their return policy as inclusive as possible for all of their shoppers. Fortunately, customers who are interested in returning paint can do so provided that they bring the unused cans with their original receipt.

Once these items have been presented to the store personnel, the paint will be inspected to ensure that it meets the requirements for a return, and only then may customers receive a full refund for the purchase price of the paint in question.

Home Depot is also generous enough to pay for any shipping and handling fees related to the purchase, but such costs are not credited back during returns.

On the whole, Home Depot is able to accommodate even their most particular clients and guarantee customer satisfaction.

Shipping and Handling Charges 

When shopping online, customers should always consider the shipping and handling charges associated with their order before purchasing an item from Home Depot.

If a product is later returned, it is important to understand that Home Depot does not refund these charges due to the administrative costs already incurred when processing the initial order.

This means if a customer purchases paint online with free shipping and decides to return it, they will only receive a refund for the purchase price of the paint minus any applicable shipping costs.

To avoid future disappointment, customers should read Home Depot’s return policy closely before making a purchase.

Exchange Policy 

The Home Depot is a trusted name in home improvement, but the company has certain provisions for customers who need to return their purchases.

Both online and in-store returns are accepted – however, there are no exchanges available for any returned items.

All requests for refunds must be submitted according to the guidelines set by the store, either through the website or at customer service.

Generally speaking, customers will receive a refund in full (less associated fees) after successful processing of the request.

It’s important for shoppers to note that all product warranties are still applicable with returned items, even though an exchange is not possible.

Overall, this policy allows The Home Depot to maintain their commitment of providing quality products and customer satisfaction without disrupting store operations.

Home Depot Paint Return Policy FAQ

What items are not returnable at Home Depot?

Many items available at The Home Depot can be returned for a refund within 90 days from the original purchase date, however there is a range of items that are ineligible for returns, exchanges or refunds.

These include lumber and building materials once they have been cut or altered, perishable products such as paint, spray paint, primer, plant food and concrete mix; previously assembled products and products purchased through an online third-party marketplace.

Certain custom orders are also non-returnable including special-order appliances such as countertops, cabinetry and carpeting.

In addition to these specific items, the store does not accept returns after the return policy time frame has expired.

It is important to note that both in-store and online purchases are subject to these return restrictions.

Can you return paint that is already mixed?

Home Depot offers customers the ability to mix their own paint for custom colors.

That being said, Home Depot also allows its customers to return cans of pre-mixed paint that were purchased in their stores as long as the conditions of the return policy are met.

In order to be eligible, the customer must have proof of purchase (a receipt or packing slip) and show that at least 70% of the paint has not been used; if more than this amount has been used, the customer will not receive a refund or exchange.

Furthermore, purchasing paint that is already mixed means they cannot be tinted again and must be returned in their original containers.

If a customer meets all these requirements, they can easily make use of Home Depot’s generous return policy and get a full or partial refund on their unused paint.


Home Depot takes great pride in the quality of service it provides to its customers. No exceptions were made when crafting the Home Depot Paint Return Policy. 

Paint and unpainted wallpaper purchased from the store can be returned for a full refund within 90 days of purchase with a valid receipt.

Home Depot also offers refunds for paint depending on the amount used or thrown away if the customer is dissatisfied with the color or there is a color problem. 

Home Depot also offers a quality assurance guarantee and will assist with exchanging non-defective goods, such as unused gallons, for a new color or sheen of the same quality.

Only consumers who physically purchase an item from the business can receive quality assurance guarantees or exchanges.



Jessica G.

Jessica Guilmore graduated with an MBA in 2011. Since then, Jessica has worked in the retail and consumer service industry as a manager, advisor, and marketer. Jessica is also the head writer and founder of IfNotPay.com.

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