Do you know how I make a complaint to Argos or how to proceed? This is one of the questions my readers ask a lot. Well, I´ve got you covered.
Argos thoroughly investigates every financial service complaint. They will explain the situation to you even if they cannot modify it due to your protest against a policy choice.
Argos wants to take care of your issue immediately, and they frequently succeed in doing so within your initial contact with them. They will always let you know when they have resolved a complaint by communicating with you and letting you know.
They will inform you that this is being looked into further if they cannot accomplish this by the end of the third working day after receiving your complaint.
Let’s discover the many ways you can contact Argos to voice your complaints, What the complaint process is like, and what to do if you file a complaint before a deadline but haven’t heard back from them yet.
How Do I Make a Complaint to Argos?
The easiest method to communicate with a live person at Argos is through live chat. It is accessible daily from 7.45 a.m. until 9.45 p.m. You can find the live chat on the Argos website.
You can get in touch with Argos by other means if you’d like.
Have a question regarding an active order? Please be prepared with your order number.
Argos presently does not participate in an alternative dispute resolution (ADR) program because they are sure they will always try to handle complaints respectfully and professionally.
Please let them know if you’ve contacted Argos and are dissatisfied with their response. Argos must inform you about ADR if you continue to object to any final result.
On the Chartered Trading Standards Institute (CTSI) website, you may find a complete list of ADR service providers and further details about ADR. The CTSI controls the ADR providers’ list.
Argos’ BSL SignVideo Option
A British Sign Language (BSL) translator who calls the Customer Service center and conveys the dialogue in real time is immediately connected to deaf customers via SignVideo.
If you need to utilize their video interpreting service and use British Sign Language, kindly use it.
What Is Argos’ Complaint Procedure?
Argos thoroughly investigates every financial services complaint. They will explain it to you even if they cannot modify the situation due to your complaint against a policy choice.
Argos makes every effort to address your issue as quickly as possible, and they frequently do it during your initial contact with them. They will constantly keep in touch with you and inform you when a problem has been resolved.
If they cannot resolve this by the end of the third working day after receiving your complaint, they will inform you that the issue is still under investigation.
Until they send you an official answer in the form of a letter or email, Argos should keep you updated about their investigation into your complaint.
Sometimes, especially if your issue is complicated, it can take more than eight weeks for us to find a solution.
When you might be able to get in touch with the Financial Ombudsman Service (FOS) to have your complaint reviewed, Argos will let you know.
What is the Financial Ombudsman Service?
Argos is dedicated to resolving your grievance to your contentment and sincerely hopes they can understand.
The Financial Ombudsman Service was created to serve as an unbiased arbiter for resolving complaints and disputes within the bounds of the law.
They agree to accept the Financial Ombudsman’s impartial judgments and rewards.
As stated in the complaints procedure, you can request the Ombudsman for an impartial review if you’re not satisfied with Argos’ final answer to your complaint.
The Ombudsman provides a free, honest service, but they will want you to give Argos a chance to make things right before they look into your complaint.
How Do I Make a Complaint About My Argos Monthly Payment?
Call Argos at 0345 600 2317 to speak with them the first instance, and they’ll try to resolve your problem. However, if you still choose to file a grievance, there are a couple of options available to you:
- Send an email to [email protected]
- Dial *0345 600 2317.
- Send a letter to Argos Financial Services at WORTHING, BN11 9NG, PO Box 5238.
Argos will do everything they can to answer as soon as possible and address your issue in three days. They’ll keep you informed every step of the process, even if it takes a little longer than that.
If you are unhappy with how they handled your complaint, you can use the standard channels to refer it to the Financial Ombudsman Service for review.
- Financial Ombudsman Service Exchange website
- Tower London E14 9ST
- Telephone: 0800 023 4567
The Ombudsman provides a free, impartial service. However, they will urge you to allow Argos to remedy your situation before they look into your complaint.
Visit the Financial Ombudsman’s website to learn more about what they do.
How Do I Make a Complaint About My Argos Card?
Any of the following routes can be used to contact someone if you want to file a complaint:
- Phone: Call them at 0345 640 0700 if you’d like to talk with someone. They are accessible from 8 am to 6 pm, Monday through Saturday, and from 10 am to 6 pm on Sunday. Ensure you have your Argos Card or most recent statement available.
- Email: You may contact them by email at [email protected]. Please provide all the information related to your Argos Card account.
- Write to them: Home Retail Group Card Services Ltd, PO Box 211, Huddersfield HD8 1FA is where you may send them a letter. Please provide all the information related to your Argos Card account.
As quickly as they are alerted, Argos aims to address problems. However, they have straightforward and transparent processes to ensure that they manage your case fairly, sympathetically, and by demands established by the Financial Conduct Authority, should you believe they haven’t accomplished this.
Argos will also address the underlying causes of issues to avoid repeating the same errors.
What is the Deadline for Making a PPI Policy Complaint?
The 29th of August 2019 is the cutoff date for filing a complaint regarding your PPI coverage. After this date, complaints will only be considered in unusual circumstances.
What Happens If I Complain About the PPI Policy Before the Deadline?
Argos will respond to you to confirm receipt and to discuss your complaint when you contact them. Within eight weeks, they want to evaluate your complaint and notify you in writing of their findings.
If the complaint is upheld, they will reimburse any premium payments you made together with 8% simple interest.
Please be aware that Argos received many complaints before the deadline, and they will respond to you if it takes them longer than eight weeks to conclude.
Conclusion
Argos looks at every complaint about financial services in great detail. Even if they cannot change the situation due to your protest against a policy choice, they will explain it to you.
Argos strives to resolve your problem as soon as possible, and they typically do it during your first interaction with them.
They will always communicate with you and let you know when they have handled a concern. If they cannot do this by the end of the third working day after receiving your complaint, they will let you know that this is being investigated further.