The Amazon return policy can be confusing. Before returning, you’ll want to understand what it covers. Otherwise, you could end up wasting more of your time.
The Amazon return policy in Canada covers any book in its original condition, many unopened items, and unworn items for a full refund within 30 days of delivery. However, they can’t accept opened items, groceries, and personal care goods. Some other products you can return within 45 to 60 days.
You’ll want to keep reading to learn how to get the most out of your returns. Everything is below, so let’s get started!
What’s Covered in Amazon Canada’s Return Policy?
First, you’ll need to understand exactly what’s included in Amazon’s return policy. You can return any of these items for a full refund, whether you bought it for yourself, or it was a gift, as long as it’s within 30 days of delivery:
- Books in their original condition
- Unopened video games, CDs, DVDs, VHS tapes, and other software
- Unworn clothing and accessories, including jewelry
Amazon will also cover the shipping costs you paid for the item and the cost to send it back to them. However, the policy has some discrepancies, depending on what you bought.
Items You Can Return Within 45 or 60 Days
Some items are eligible for return outside of the policy’s general 30-day window.
For example, you can return some baby toys and other baby items to Amazon within 45 days of delivery. The baby items need to be unopened and in new condition.
However, if you received a gift from your Amazon Baby Registry, you have 365 days to return it!
You can also return some items within 60 days of receiving the delivery. According to Amazon, this includes personal care and most health items.
Although, they won’t accept any opened items. There are other items the company won’t take back, which we listed below.
Items You Can’t Return
Amazon Canada won’t accept these items for return, according to their policy:
- Opened or worn clothing or accessories, including jewelry
- Gift cards, in most instances
- Groceries
- Downloadable software
- Live insects for reptiles
- Any item that has a missing serial number
- Online subscriptions after you use them
- Items that are hazardous or flammable
- Some personal care or health goods
It’s worth mentioning that the return policy doesn’t cover items that you bought from third-party sellers through their website.
You’ll need to contact that particular vendor to get a replacement or refund.
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How To Make a Return Claim In Canada
If you need to make a return, Amazon Canada makes it pretty easy. You’ll need to first log in to your account, then follow these instructions:
- Open the “Your Orders” page to see your most recent orders. (Open “Return a Gift” for any items someone gifted you instead, then follow the rest of the steps.)
- Click on the order that has the item you want to return.
- Fill out the “Reason for return” section. You should be as detailed as possible when describing your reason, so your order will go through.
- Select how you want Amazon to process the return.
- Print the return label.
- Package the items separately with the correct return labels. You will receive instructions from Amazon on how to best package the order.
The process is a bit different when you order through a third party. When you click on the item you want to return, you’ll see “Submit return request” instead.
The seller will review your request, so you should offer them as much information about your return as possible.
However, if you don’t hear back from the seller within 48 hours, you’ll want to file an A-to-Z Guarantee refund.
What’s an A-To-Z Guarantee Refund Claim?
The A-To-Z guarantee refund on Amazon is in place to protect customers that buy from third-party sellers on the site.
It ensures you get your items on time and arrive in good condition. You can use it on your orders that show up damaged or have other issues.
You’ll make a claim; then, the Amazon team decides whether you can receive a refund. It takes a bit longer than the general return policy.
Still, it’s always worth trying when you get items from a third party that isn’t in good condition.
The A-To-Z refund policy covers you in these situations:
- It’s not been 90 days since the estimated delivery date
- Your item hasn’t arrived yet, three days after the estimated delivery date
- Online tracking says your order arrived, but you don’t actually have it
- You already returned the item and didn’t receive a refund from the seller
- It’s been two days after asking the seller for a return on a damaged item
- It’s been two days after asking the seller for a return when the item you received wasn’t what you expected
Overall, you’ll want to use the A-To-Z refund if you’ve contacted the vendor but they haven’t corrected the problems with your order.
Although, this guarantee can’t cover digital goods and won’t work if you have already filed a chargeback with your bank.
What Happens When You Make a Claim?
When you make a refund claim with Amazon, they’ll start to investigate what happened with your item. Whether it went missing during delivery or showed up damaged, the company will try to correct the problem.
When you make a refund claim with a third party that sells through Amazon, Amazon may investigate the seller to fix the issues.
They’ll check messages between you and the seller and other information the seller put up about the item. Then, Amazon will decide whether or not to issue a Return Request.
This process is why it’s important to document anything wrong with the item. Amazon may want to learn more about what went wrong before they put your claim through.
You’ll receive your refund or replacement after Amazon determines the best course of action to take.
Amazon’s customer support team will get involved when you make a claim. By doing so, they can offer better solutions to your unique order problems.
How To Return Packages Using an Amazon Locker
You can also return packages at Amazon Lockers in your area. You can do this by opening the Amazon Returns Centre menu online to find where the lockers closest to you are.
Once you’re in the Returns Centre, submit a return request. Amazon will email a code that you can use to open the locker. Enter the code and follow the given instructions to return your order.
Amazon reserves your locker until the next business day. However, you can cancel the return request if you need to before that time.
Final Thoughts
In short, the Amazon return policy in Canada can cover quite a bit for a full refund. You’ll need to send back the correct item to get the refund.
The company will even replace damaged and defective goods, so it’s wise to take a picture of these items when you receive them.
Amazon’s return policy is easy to use, so you should use it whenever you receive damaged items or don’t receive exactly what you ordered.
The customer support team is reliable, so always contact them if you have questions or concerns.