Do you know what Adidas warranty claim is and how to successfully file a claim by yourself? this is one of the questions our readers ask a lot. Well, we´ve got you covered.
Finding that a product you bought from Adidas is damaged or isn’t working can take the excitement away from getting something you wanted.
So how can you successfully file a warranty claim yourself to get repairs or a refund? Adidas has a one-year warranty after purchasing one of their products, allowing you to return damaged products for repair or refund. However, you will need to go to the store of the original purchase to claim the warranty unless the product of a phone accessory.
In this case, you can use the form at adidascases.com to claim your warranty.
How to Submit a Warranty Request by Yourself
Please email the address shown on the website to Zound Industries if you have any questions about the Warranty service.
Under the DIY service, Adidas will send you a replacement item, component, or accessory along with replacement instructions. Adidas could want the replacement product, part, or accessory returned for the DIY option.
As a result, Adidas would need credit card authorization as security for the return in an amount equal to the cost of the faulty product, part, or accessory.
If you comply with the request and send back the replacement item, component, or accessory, Adidas will revoke the credit card permission.
Adidas has the power to charge your bank card for the allowed amount if you disregard the request.
Please note that Adidas is not liable for any expenses you may incur with the DIY service, including labor expenses.
Read also >> Adidas Return Policy: 4 Reasons Why It Sucks & 5 Reasons Why It’s Great
Read also >> Adidas Return Policy Without Receipt (What´s Covered + More)
How to Submit a Phone Accessory Claim
Fill out the form on adidascases.com and include the following if you want to make a product complaint:
- Full name
- Order number
- Identify the problem.
- An image that amply illustrates the defective item
Adidas kindly suggests you contact the retailer where you purchased your mobile accessory if it was an Adidas Originals or Adidas Sports product.
How to Submit a Claim by Mail
Adidas will provide prepaid waybills so that you can mail the Item to them if it decides to provide services through its mail-in service.
Please be aware that you will be required to supply your packing supplies and that the Product must be packaged by the guidelines established by the appropriate shipping company.
You will get the Product following Warranty servicing.
Warranty Claims Through Carry-in Service
You can be asked to deliver your item to a Zound Industries ASC by Adidas. Upon request, you may pick up the Product at the Zound Industries ASC after Warranty servicing, or the Item will be sent straight to you.
What Does the Warranty Cover?
They hereby justify that the item is free from material and workmanship flaws for one (1) year from the date of the Item’s original purchase from Adidas via the website, given, however, that the Item is only used by published guidelines from Adidas for the specific Item, like the Device’s instruction booklets, technical information, etc., and subject to the limitations outlined below.
The item(s) you bought for your personal use and not for resale are the only ones to which the Warranty applies.
What Doesn’t the Warranty Cover?
The following items are exempt from the warranty:
- Products purchased outside of the website
- Issues that arise more than a year after the date of the product’s initial purchase from Adidas through the website
- Consumable parts, like batteries or surface coatings
- Cosmetic damage, such as scratches, dents, and broken plastic
- Damage brought on by external factors, such as accident, abuse, or misuse. (Please note that you are only permitted to open or dismantle the Product as specified in its user manual.)
- An item that has undergone modification
- Flaws brought on by typical use and tore or another kind of natural aging.
Please be aware that only Zound Industries or a Zound Industries Authorized Servicing Center (“Zound Industries ASC”) may provide service for the Product.
The warranty will be invalid if a repair is attempted or completed by anyone other than Zound Industries ASC.
In addition, except for the Product, no additional hardware items are covered by the Warranty. For information on your rights and duties about the use of software, if any, kindly see the applicable license agreements.
Where the Warranty is not applicable, Adidas is not liable for refunds, claims, or damages.
What Happens After You Submit a Warranty Claim?
If you make a legitimate warranty claim, Adidas may, at its discretion:
- Fix your item using new or used components that are reliable in the same way as new.
- Swap out your product for one that is at minimum functionally equal to yours and is constructed using components that perform and operate as reliably as new when new, or
- in compensation for the recovery of your Product, reimburse your purchase price.
Any substitute item becomes your property when a Product or a portion of a Product is replaced or refunded, and the replacement or reimbursed product becomes Adidas property.
A product that has been fixed or replaced takes on the original product’s remaining warranty or ninety (90) days from the repair or replacement, whichever gives you more extended protection.
What Happens if You Submit a Device with Data Storage for Repairs?
You should frequently make backups copies of the files on the storage devices in your Device to secure the computer software, data, and other items contained there and to provide a safety net in case of any operational issues.
Before returning your equipment for warranty servicing, you are strongly advised to make backup copies of the data on the storage media. The warranty service may involve wiping, replacing, and reformatting the storage media.
Furthermore, the deletion of all personal data is requested. All computer keys and passwords are given out if the Item is being supplied or moved to Adidas to provide proper, cost-free, and easy accessibility to your Product.
Following Warranty maintenance, your Item (or a replacement Item) will be sent back to you in its original state with any applicable upgrades.
Adidas can apply system software upgrades as part of Warranty assistance to prevent the Item from downgrading to an older iteration of the software application.
Third-party programs installed on the Product may no longer operate correctly or be compatible with it due to the system software update, and Adidas is not responsible for retrieving or reinstalling computer programs, data, or information.
Before requesting warranty servicing, if you’re not the product’s owner, you must get permission from them.
Is Your Data Safe?
You give Adidas (as controller) and the Zound Industries ASC permission to keep, use, and process information concerning your Warranty service and your contact details, including name, phone number, address, and e-mail address, if you get service under this Warranty.
To provide service under this Warranty, Adidas and the Zound Industries ASC may utilize this information.
Adidas may get in touch with you to check on how happy you are with the Warranty claims or to alert you to any item recalls or safety concerns.
You permit them to transfer your details to any country where Adidas does business (which nations might not have as stringent relevant laws for the privacy of personal data as in your country) and to give it to organizations working on Adidas’ behalf for the services that they need to carry out these purposes.
Please get in touch with Adidas if you have any questions about how the company is handling your data or if you’d want any errors or deletions made.
Conclusion
After purchasing an Adidas product, you have a year to return any damaged items for either repair or a refund.
If the thing is not a phone accessory, you must visit the retailer where you made the initial purchase to make a warranty claim. In this situation, you can submit a warranty claim using the form on adidascases.com.