Have you ever asked yourself or your friend why Spectrum customer service is so bad? Well, you are at the perfect place to find the answer to such a question.
Telecommunications companies’ customer service quality always seems terrible regardless of who you ask, but Spectrum customers are on another level. Why do former and current Spectrum customers hate the company’s service, and what makes it bad?
Spectrum customer service is bad because it’s difficult to reach an agent when calling their helpline. Calls also drop a lot, and callers keep getting transferred. And when you’re trying to cancel your service, you’ll keep getting charged beyond your service date.
Now that we know the main reason for Spectrum’s terrible customer service, let’s look at the other common complaints in detail. So, here are the 8 reasons why Spectrum customer service is so bad:
1. Trying To Cancel Your Service Is an Ordeal
There comes a time when a customer must cancel their service for whatever reason. What comes with that is an expectation that the agent will try their best to keep you as a customer before finally letting you go.
That’s all good and dandy if you could actually get someone to cancel your service. If you’re somehow lucky enough to get a live person on the line, it’s a gamble whether the agent you’re speaking with will cancel your account or not.
Worse, you won’t know your service is still active until you get charged beyond your service date. It will take you multiple phone calls and hours of patience before you can finally get your account canceled for good.
2. Calling Their Customer Service Line Will Keep Transferring You
Calling a company’s customer service line is inevitable, especially when issues arise. And telecommunications companies such as Spectrum get many customer calls for various reasons.
However, the main problem is the amount of line transferring you’ll have to endure before you can finally have a productive conversation with someone.
Some reports even indicate that after speaking to a representative for a while, their call will randomly get transferred.
3. There Doesn’t Seem To Be Any Notes Written on Customers’ Accounts
Many customer complaints mention their accounts not getting canceled when they’ve requested it for months. And an even more alarming pattern appears: no customer service agent seems to know why an account isn’t canceled yet.
That’s because the agents don’t seem to properly make notes on the customer’s account. As a result, the next agent who handles your call will not know what happened in the previous call.
You’ll need to keep calling to find someone willing to notate your account.
4. They Continue To Charge for Cancelled Services
So what happens when customer service agents fail to make a note on your account that you want your account canceled on a specific date? You get charged, of course.
Most customer complaints against Spectrum online focus on getting charged for services and devices they’ve already canceled and returned. When calling about it, an agent tells them that the account is actually still active.
This problem can be devastating for customers who live on a limited monthly budget, such as working-class families and senior citizens.
These people typically don’t have the extra funds to cover a surprise charge such as Spectrum’s, putting them in financial trouble.
5. Their Service Cycle Date Is Different Than the Billing Cycle Date
One of the reasons for the extra charge, even after canceling and returning the equipment, is the service cycle date.
Because most people tend to cancel before the next billing date (to avoid a charge), they ignore the service date.
As a result, they get charged a whole month for the gap between the service date and the billing date. Add in the fact that Spectrum doesn’t prorate their charges, and you have a recipe for a nasty surprise on your bank account.
6. Returning Equipment Doesn’t Seem To Stop Further Charges on the Account
Even after returning an equipment, Spectrum still charges customers a month’s worth of bills. Many people would wonder what’s the point of sending the equipment back if they would keep getting charged.
Some agents would tell you to send your returns via UPS instead, but this isn’t an option for those who don’t have a UPS store nearby.
And while you can opt to visit your closest Spectrum store for a return, they’re always so crowded that you’d end up waiting over an hour.
7. They Rarely Issue Any Refunds
Did you notice a weird charge on your account, perhaps for a pay-per-view program that you never ordered? While your expectation might be to get a refund after explaining your situation, that won’t happen with Spectrum.
Instead of issuing a refund, Spectrum will insist that you placed the order on purpose. Of course, it’s hard to prove that you never purchased that bizarre charge on your account. The only proof you have is your word.
They won’t even refund charges beyond your service date. Spectrum will always have some clever reasoning as to why the cost was deserved and would not be refunded.
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8. Exorbitant Prices
Compared to Comcast and AT&T, Spectrum prices are higher than the competitors. Your bill can go as high as $300 monthly, depending on your bundle.
Even worse, Spectrum offers no discounts or deals for loyal customers. They always get told that their rate is the best available. A quick search on Google will prove this isn’t the case.
But some customers sometimes don’t have a choice. Especially for those who live in an apartment complex, their provider choices can sometimes be one company.
And if Spectrum is their only choice, they’ll have to sign up for services whether they like it.
Stay away from Spectrum, their customer support is the worst >> Check out the video below:
Conclusion
Is there anything you can do if you’re a Spectrum customer? The best thing you can do is to be persistent and incredibly patient.
You’ll need to keep calling someone to make sure your request goes through, and you’ll have to be patient enough to make several calls.
One thing’s for sure, however: Spectrum customer service will likely give you problems too if you’re a customer. You better start hoping you don’t run into too many issues with their service, or you’ll be the next angry consumer warning others to stay away.